Microsoft Project
Caitlyn Anthony
Software Support Technician
South Africa
Summary
IT professional with strong background in providing technical support and resolving software issues. Proven ability to enhance user satisfaction and streamline support processes. Valued team player with flexible approach to adapting to changing needs. Known for technical troubleshooting skills and excellent communication. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Quote
It’s not about where you start, it’s about having someone believe in where you can go
Inspired by thematic themes in growth-centered stories like Haikyu!! and My Hero Academia
Overview
5
5
years of professional experience
3
3
Certificates
1
1
IT Degree Qualification
Work History
Software Support Technician
Nortech Systems Africa
10.2024 - Current
- Project & SLA Delivery: Maintained 100% data accuracy for monthly client reporting and consistently upheld strict
SLA compliance across client system environments. - Client Training & Onboarding: Designed and delivered interactive remote software training sessions to
international and local client teams, ensuring smooth user onboarding and adoption. - Process & Documentation Optimization: Authored structured user manuals and technical documentation,
streamlining client workflows and training, reducing support escalation by 30%. - Data Insights & Systems Management: Built analytical reports and dashboards in reporting platforms to provide
actionable business insights for key stakeholders. - Security & User Administration: Managed user credentials, role permissions, and access controls to secure
sensitive client reporting environments.
Junior Legal Secretary & Receptionist
PKX Attorneys
05.2024 - 10.2024
- Administrative Operations: Coordinated daily logistics, vendor relationships, and office supply workflows to
ensure uninterrupted business operations. - Document Integrity: Typed, managed, reviewed, and edited high-priority legal documentation with strict
adherence to compliance and precision standards. - Financial Administration: Handled monthly client invoicing, billing, and financial record management with zero error rates.
IT Student Lecturer
Rosebank College
06.2023 - 12.2023
- Technical Instruction: Facilitated structured tutoring modules in MS Project, Java, HTML, and SQL, translating
complex IT concepts into accessible training materials. - Academic Project Tracking: Guided students through IT project planning, deadline management, and technical
deliverables, driving high coursework completion rates.
Part Time Project & Media Manager (XBIT Module)
The Tyre Shop
01.2023 - 12.2023
- End-to-End Project Execution: Applied core project management methodologies using MS Project to plan,
schedule, and execute a comprehensive brand visibility campaign, earning a Distinction grade. - Documentation & Reporting: Produced complete project documentation, administrative records, and progress
reports to evaluate campaign performance
Education
Bachelors IT in Business Systems - IT in Busineess Systems
Rosebank College
Pietermaritzburg 04.2001 -
Bachelors Pass - undefined
PMB Girls' High School
Pietermaritzburg01.2020
Certification
ITCA Excel level 1 training Cert
Timeline
ITCA Excel level 1 training Cert
06-2025
ITCA Excel level 1 training Cert
06-2025
Software Support Technician
Nortech Systems Africa
10.2024 - Current
AWS Cloud Practitioner
07-2024
Junior Legal Secretary & Receptionist
PKX Attorneys
05.2024 - 10.2024
IT Student Lecturer
Rosebank College
06.2023 - 12.2023
Part Time Project & Media Manager (XBIT Module)
The Tyre Shop
01.2023 - 12.2023
Bachelors IT in Business Systems - IT in Busineess Systems
Rosebank College
04.2001 -
Bachelors Pass - undefined
PMB Girls' High School
Accomplishments
- Collaborated with team of 3 in the development of Project Management WIL assignment which received a Distinction.
Skills
Data Analysis & Reporting: Excel, Power Query, Power BI, visualization, generating reports, providing client insights, providing Executive reports to clients monthly
Technical & Software Support: Ticket management, coordinating call‑outs, documentation, technician support
MS Office Suite: Excel, Word, Power BI etc
Implementation & Training: Client Training & Onboarding, Technical Support & Troubleshooting, User Access & Credential Management, Stakeholder Communication
Project & Operations Management: MS Project, Workflow Optimization, SLA Compliance, Administrative Logistics, Vendor Management
Documentation & Precision: Technical Documentation & Manuals, High-Accuracy Data Management, Executive Reporting, Process Mapping
Software
Microsoft Office Suite programs
Net Beans for Web development
Workbench
MySQL
PowerBI
Google sheets
MS Excel
MS PowerPoint
Interests
Gaming
Baking
Learning something new (language, programming etc)
Reading
Languages
English
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceWork from home optionPaid time offPersonal development programsTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit SharingWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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