Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
References
Languages
Timeline
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Caileen Fortune

Cape Town

Summary

Passionate and detail-oriented travel professional with experience in luxury travel coordination and reservations. Skilled in creating seamless, personalized itineraries and providing exceptional customer service, I thrive on turning clients' travel dreams into memorable experiences. With strong organizational and communication skills, I efficiently manage bookings, assist travel consultants, and ensure every trip exceeds expectations. I am dedicated to delivering excellence while fostering positive relationships with clients and colleagues alike

Overview

9
9
years of professional experience

Work History

Luxury Travel Coordinator

SAFARI.COM
11.2024 - Current
  • Deliver end-to-end support for sales consultants, ensuring seamless client journeys and operational excellence.
  • Drive revenue through strategic upsells, tailored experiences, and maximized booking opportunities.
  • Respond rapidly to client needs and manage post-travel engagement, boosting satisfaction and retention.
  • Safeguard brand reputation and continuity, handling bookings, supplier coordination, and online reviews.

https://www.safari.com

Operations Tour Consultant

HIGHLINE TRAVEL & TOURS
Cape Town
07.2024 - 11.2024
  • Manage and update itineraries with precision, ensuring accuracy and alignment with agent brochures and websites.
  • Operate tours independently across all segments (group series, one-off groups, FITs, MICE), overseeing operations, client experience, and accounting.
  • Prepare comprehensive travel documentation, guide manuals, and support materials, ensuring seamless tour execution.
  • Build strong relationships with agents and suppliers, supporting annual tour planning, costings, proposals, and service excellence.

Https://highline.co.za/

Senior Reservationist

GONDWANA GAME RESERVE
Cape Town
07.2023 - 07.2024
  • Optimized sales and profitability through efficient reservation processes while strengthening client relationships.
  • Ensured accurate, detailed booking capture and preparation, maximizing revenue and guest satisfaction.
  • Maintained client databases, segmentation, and effective administration systems to support seamless operations.
  • Managed guest inquiries and reservations with professionalism, ensuring complete and accurate information for all bookings.

Https://gondwanagr.co.za/

Senior Reservationist

THE BELMOND GROUP
Cape Town
07.2022 - 07.2023
  • Managed hotel reservations, rate proposals, and small room blocks, ensuring accurate booking records, and optimal PMS utilization.
  • Maximized revenue through upselling, regular quotation follow-ups, and accurate invoicing/payment tracking.
  • Delivered exceptional guest service, resolving complaints, coordinating special requests, and liaising with other departments.
  • Maintained efficient administrative systems, including daily updates of worksheets, deposits, and payment tracking, to support smooth operations.

Https://www.belmond.com

Booking Agent

AFRISTAY
Cape Town
10.2018 - 05.2022
  • Optimized sales and profitability through efficient reservations processes while strengthening client relationships.
  • Ensured accurate, detailed capturing of all reservations to maintain operational excellence.
  • Maximized revenue and guest satisfaction through proactive service and attention to detail.
  • Maintained efficient administrative systems to support seamless departmental operations.

Https://www.afristay.com/

Travel Consultant

SAFARI.COM
Cape Town
01.2017 - 09.2017
  • Maintained and segmented a client database while building strong customer relationships.
  • Handled inquiries and reservation calls professionally, ensuring complete and accurate client information.
  • Prepared and verified bookings to deliver seamless, accurate client experiences.

Https://www.safari.com/

Education

High School Diploma -

Wittebome High School
Cape Town
12.2004

Some College (No Degree) -

Achievers School of Business
Cape Town

Skills

  • Customer Service
  • Travel Coordination
  • Administration
  • Attention to Detail
  • Time Management
  • Supplier Liaison
  • Microsoft Office
  • CRM Systems
  • Problem Solving
  • Communication
  • Google Suite

Hobbies and Interests

  • Traveling and exploring new destinations
  • Reading psychological thrillers
  • Engaging in outdoor activities with family

References

References available upon request

Languages

English, Native

Timeline

Luxury Travel Coordinator

SAFARI.COM
11.2024 - Current

Operations Tour Consultant

HIGHLINE TRAVEL & TOURS
07.2024 - 11.2024

Senior Reservationist

GONDWANA GAME RESERVE
07.2023 - 07.2024

Senior Reservationist

THE BELMOND GROUP
07.2022 - 07.2023

Booking Agent

AFRISTAY
10.2018 - 05.2022

Travel Consultant

SAFARI.COM
01.2017 - 09.2017

High School Diploma -

Wittebome High School

Some College (No Degree) -

Achievers School of Business
Caileen Fortune