Caileen Fortune

• Deliver end-to-end support for sales consultants, ensuring seamless client journeys and operational excellence.
• Drive revenue through strategic upsells, tailored experiences, and maximized booking opportunities.
• Respond rapidly to client needs and manage post-travel engagement, boosting satisfaction and retention.
• Safeguard brand reputation and continuity, handling bookings, supplier coordination, and online reviews.

https://www.safari.com

• Manage and update itineraries with precision, ensuring accuracy and alignment with agent brochures and websites.
• Operate tours independently across all segments (group series, one-off groups, FITs, MICE), overseeing operations, client experience, and accounting.
• Prepare comprehensive travel documentation, guide manuals, and support materials, ensuring seamless tour execution.
• Build strong relationships with agents and suppliers, supporting annual tour planning, costings, proposals, and service excellence.

Https://highline.co.za/

• Optimized sales and profitability through efficient reservation processes while strengthening client relationships.
• Ensured accurate, detailed booking capture and preparation, maximizing revenue and guest satisfaction.
• Maintained client databases, segmentation, and effective administration systems to support seamless operations.
• Managed guest inquiries and reservations with professionalism, ensuring complete and accurate information for all bookings.

Https://gondwanagr.co.za/

• Managed hotel reservations, rate proposals, and small room blocks, ensuring accurate booking records, and optimal PMS utilization.
• Maximized revenue through upselling, regular quotation follow-ups, and accurate invoicing/payment tracking.
• Delivered exceptional guest service, resolving complaints, coordinating special requests, and liaising with other departments.
• Maintained efficient administrative systems, including daily updates of worksheets, deposits, and payment tracking, to support smooth operations.

Https://www.belmond.com

• Optimized sales and profitability through efficient reservations processes while strengthening client relationships.
• Ensured accurate, detailed capturing of all reservations to maintain operational excellence.
• Maximized revenue and guest satisfaction through proactive service and attention to detail.
• Maintained efficient administrative systems to support seamless departmental operations.

Https://www.afristay.com/

• Maintained and segmented a client database while building strong customer relationships.
• Handled inquiries and reservation calls professionally, ensuring complete and accurate client information.
• Prepared and verified bookings to deliver seamless, accurate client experiences.

Https://www.safari.com/