Caely-Jo Levy
Tour Guide
Cape Town
Summary
Dynamic tour guide with nearly two decades in hospitality, specializing in Cape Peninsula tours as well as creating bespoke tours, including walking, performance art, Jewish history, and music tours. Through Head South Lodge, Caely-Jo has enhanced guest relations personalized experiences, leading to numerous positive reviews. Caely-Jo holds a Professional Driver's License and excels in guest relations and tailored storytelling, ensuring memorable visits for diverse clientele.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Tour Guide
Head South Lodge
Cape Town
05.2019 - Current
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Built personal relationships with guests to promote positive experiences.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests. (i.e if guest prefers lying on the beach in Simons Town over sitting at lunch for an hour)
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities. E.G once taught a South African song to 30 choir members from Denmark!
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
- Conducted thorough research on cultural landmarks to ensure accuracy and depth in storytelling. As a professional actor, story telling and local anecdotes are included in Caely-Jo's "repertoire"
Education
Cathsseta - Tourism
Livingston Tourism Academy
Cape Town 05.2024 - 05.2024
ALC Musical Theatre - Performance Art
Waterfront Theatre School
Cape Town 01.2024 - 12.2024
High School Diploma -
Herzlia
Cape Town 01.2024 - 12.2024
Skills
Guest Relations
Professional Drivers License
Nearly 2 decades in hospitality
Able to manufacture bespoke tours, such as walking tours, performance art, Jewish History and music tours
Certification
[Area of certification] Training - [Timeframe]
Timeline
Cathsseta - Tourism
Livingston Tourism Academy
05.2024 - 05.2024
ALC Musical Theatre - Performance Art
Waterfront Theatre School
01.2024 - 12.2024
High School Diploma -
Herzlia
01.2024 - 12.2024
Tour Guide
Head South Lodge
05.2019 - Current
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