Caden Pereira
Customer Service Representative
Johannesburg
Summary
Strong communication skills and ability to adapt teaching methods to meet diverse student needs. Passionate educator dedicated to creating engaging and interactive learning experiences. Highly organized and detail-oriented professional committed to fostering a positive and supportive classroom environment.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1820
1820
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Customer Service Sales Representative
Avril's Perfume Boutique
06.2018 - 06.2020
- Selling and assisting walk-in customers
- Assistant store manager with many in-depth admin duties
- Recording and refunding merchandise returns on the system
- Restocking store products at the end of each day
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
Administrative Assistant
Avril's Perfume Boutique
Johannesburg
01.2018 - 05.2018
- Served as a direct assistant to the Production Supervisor, supporting all aspects of the production store management
- Assisting the Production manager with daily tasks from organizing warehouse stock, to doing daily inventory count
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Gym Manager
Eye of Africa Gym
Johannesburg
03.202 - 11.202
- Oversee the day to day operations of the gym, including facility maintenance, equipment functionality, and overall cleanliness
- Develop and implement efficient operational procedures to enhance member experience and optimize workflow
- Establish and maintain strong relationships with members to understand their needs and preferences
- Address member inquiries, concerns, and feedback promptly and professionally, ensuring a high level of member satisfaction
- Develop and manage the gym budget, monitor expenses, and implement cost-effective strategies to meet financial goals
- Collaborate with the finance team to handle billing, memberships, and financial reporting accurately
- Enforce gym policies and procedures to ensure a safe and clean environment for members and staff
- Conduct regular safety checks and implement corrective actions to mitigate potential hazards
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
Sales and Marketing Assistant
Nucorp
Johannesburg
08.202 - 08.202
- Served as a thoughtful advisor, working with Sales and Marketing professionals
- Assisted with social media, and the head of design on all products
- Assisted with laser cutting
- User-experienced communicator, assisting with clients of products sold
- Assisted call-in customers with questions and orders.
- Boosted sales revenue by developing and implementing targeted marketing strategies.
Waiter
The Greens Eye of Africa
Johannesburg
01.202 - 01.202
- Greet and welcome guests in a friendly and professional manner
- Take food and beverage orders accurately and answer any questions regarding the menu
- Provide recommendations and upsell menu items based on guest preferences
- Accurately record and input orders into the POS system
- Coordinate with the kitchen staff to ensure timely and accurate preparation of orders
- Double-check orders for accuracy and completeness before serving to guests
- Serve food and beverages to guests in a timely and efficient manner
- Ensure tables are properly set with clean utensils, glassware, and napkins
- Monitor and anticipate guest needs throughout their dining experience
- Maintain cleanliness and organization of the dining area, including clearing tables and resetting them for the next guests
- Assist in cleaning and organizing workstations and dining areas to uphold hygiene and sanitation standards
- Collaborate with fellow team members to ensure smooth service and a positive work environment
- Communicate effectively with kitchen and bar staff to coordinate orders and maintain a cohesive workflow
Education
140 HOUR TEFL - Teaching English as a Foreign Language
Tefl.co
Online 01.2024 - 12.2024
HIGHER CERTIFICATE SOFTWARE DEVELOPMENT - Software Engineering
Eduvos
Johannesburg 01.2023 - Current
High School - Mathematics, English, Physics, Computer science, Creativity, Problem Solving
Nova Pioneer Ormonde
Johannesburg 01.2017 - 12.2021
Skills
Creativity
Microsoft Excel
Scheduling
Account updating
Complaint resolution
Live chat support
Customer satisfaction measurement
Documentation
Professional telephone demeanor
Microsoft PowerPoint
Sales expertise
Spreadsheets
Personal Information
Nationality: South African
Certificationscourses
140 Hour TEFL, 12/01/24
Timeline
140 HOUR TEFL - Teaching English as a Foreign Language
Tefl.co
01.2024 - 12.2024
HIGHER CERTIFICATE SOFTWARE DEVELOPMENT - Software Engineering
Eduvos
01.2023 - Current
Customer Service Sales Representative
Avril's Perfume Boutique
06.2018 - 06.2020
Administrative Assistant
Avril's Perfume Boutique
01.2018 - 05.2018
High School - Mathematics, English, Physics, Computer science, Creativity, Problem Solving
Nova Pioneer Ormonde
01.2017 - 12.2021
Sales and Marketing Assistant
Nucorp
08.202 - 08.202
Gym Manager
Eye of Africa Gym
03.202 - 11.202
Waiter
The Greens Eye of Africa
01.202 - 01.202
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