Cade Williams

• • Schedule meeting.
• • Make sure that everyone VTO and Vacation get approved.
• • Keep team up to date with process changes.
• • Develop others in areas of opportunity to grow.
• • Monitor real time.
• • Change associate to requires kills in order to not fail service levels
• • Mining of team's contacts
• • Coaching of agents
• • Create new training material for new hire associates for department
• Responsibilities:
• • Moderation of Images.
• • Training of new auditors.
• • Moderation of reviews.
• • Moderation of customer and seller answers.
• • Handle email contacts regarding edit reviews, customers missing reviews, cannot place reviews and also to investigate if account needed to be added over for additional assistance regarding above duties.

• Responsibilities:
• · Moderation of Images.
• · Moderation of reviews.
• · Moderation of customer and seller answers.
• · Handle email contacts regarding edit reviews, customers missing reviews, cannot place reviews and also to investigate if accounts needed to be added over for additional assistance regarding above duties.
• Additional Duties:
• · Assisting with teams mining of contacts.
• · Assisting peer coaching.

• Responsibilities:
• · Schedule meeting.
• · Make sure that everyone VTO and Vacation get approved.
• · Keep the team up to date with process changes.
• · Develop others in the areas of opportunity to grow.
• · Monitor real time.
• · Change associate to the requires kills in order to not fail service levels
• · mining of contacts.
• · peer coaching.
• · Create new training material for the new hire associates for the department

Responsibilities:

· Taking care of the customer billing issues.

· Assisting the customer with invoicing

· Assisting the customer with activating their amazon business account.

· Assisting customer with refunds and returns.

Additional Duties

· Pull the daily Aux reports

· Annalist the performance in the team and give feedback

· Schedule meeting.

· Make sure that everyone VTO and Vacation get approved.

· Keep team up to date with process changes.

· Develop others in the areas of opportunity

Thrive programmed 9 April to 27 April

Responsibilities:

· The ability to identify potential and develop people.

· To send out reports every day, monitor team and surrounding teams at the same time.

· To network with in team and the floor.

· To run meetings, monitor occupancy and service levels.

· To meeting coaching requirements for each individual.

· Take responsibility to check with leaders if they had been completing the Locker ticket

· To have difficult conversations.

Responsibilities

· Password/ account login assistance.

· investigate fraudulent activities on accounts.

· Close and open a new account for customers

· explain unknown charges and unexpected activities on customers.

· Accounts POC of moral in team.

· Collect data of miss transfers and calls that should not be in the.

· Department to decrease amounts of incorrect contacts.

· Send out daily reports regarding stats and Aux.

· Coaching.

· Updating boards.

· Help arrange events (team buildings).

• Responsibilities
• · The ability to identify potential and develop people.
• · To send out reports every day, monitor team and surrounding teams at the same time.
• · To network with in team and the floor.
• · To run meetings, monitor occupancy and service levels.
• · To meeting coaching requirements for each individual.
• · Take responsibility to check with leaders if they had been completing Locker tickets.
• · To have difficult conversations.