Derel Botha
Johannesburg,GP
Summary
Dynamic Leasing Administrator with proven expertise at JOSCHO in processing lease agreements and enhancing tenant communications. Skilled in documentation review and file management, I excel at multitasking and ensuring compliance. My proactive approach has consistently improved operational efficiency and customer satisfaction, driving successful outcomes in customer satisfaction.
Overview
8
8
years of professional experience
Work History
Leasing Administrator
JOSCHO
03.2022 - 08.2022
- Processed lease agreements, ensuring accurate documentation and timely execution.
- Coordinated tenant communications, resolving inquiries and escalating issues when needed.
- Maintained lease files, updating records and supporting audit-ready organization.
- Scheduled property inspections and tracked follow-up actions with vendors and staff.
- Supported move-in and move-out administration, confirming paperwork and compliance requirements.
- Coordinated lease agreements for efficient property management.
- Administered lease transactions with attention to detail and accuracy.
Stock Controller
UPD
03.2020 - 05.2022
- Monitored stock levels to maintain accurate inventory across receiving, storage, and dispatch areas.
- Reconciled stock variances by investigating discrepancies and correcting inventory records.
- Coordinated cycle counts to improve stock accuracy and reduce reporting errors.
- Processed goods receipts and issue transactions using inventory management systems.
- Collaborated with warehouse and distribution teams to ensure timely stock availability.
Customer Service Representative
Multichoice
09.2017 - 08.2018
- Resolved customer inquiries on billing, subscriptions, and service access with accurate, timely support.
- Handled inbound calls, emails, and chat requests while maintaining professional communication .
- Managed difficult interactions calmly, applying de-escalation techniques to protect customer satisfaction.
- Supported service continuity by verifying account information and coordinating solutions across departments.
- Provided top-notch support for increased customer satisfaction.
- Offered technical support, leading to enhanced user experience.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Facilitated customer loyalty programmes to enhance customer retention.
Outbound Sales Representative
Solice Pulchellus
01.2015 - 12.2015
- Presented product information clearly, tailoring conversations to customer needs and concerns.
- Contacted prospects through outbound calls to generate interest and qualify sales opportunities.
Education
High School Diploma -
Lancea Vale Secondary
Soweto ,Johannesburg 10-2014
Skills
Multitasking capability
Documentation review
Contract renewal execution
Real estate knowledge
File management
Timeline
Leasing Administrator
JOSCHO
03.2022 - 08.2022
Stock Controller
UPD
03.2020 - 05.2022
Customer Service Representative
Multichoice
09.2017 - 08.2018
Outbound Sales Representative
Solice Pulchellus
01.2015 - 12.2015
High School Diploma -
Lancea Vale Secondary