Lanvin Dlamini

• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
• Create content lifecycle, including the establishment of corporate standards and guidelines for the sourcing, management, archival and retention periods of content by Involvement content management lifecycle, editorial, production and publication processes.
• Responsible for specific forms and templates owned and/or managed by the business unit by drafting and maintenance of forms and templates owned and/or managed by the business. The team must keep abreast of business requirements, understanding customer needs and the ways in which the unified content strategy can support those needs
• Create, maintain and ensure implementation of standards for messaging, tone and style of content created or managed for publication by ensuring quality control of content, which includes compliance with content-related policies (including spelling, grammar, currency, appropriateness for audience and setting these standards.)
• Keeping abreast of business requirements, understanding customer needs and the ways in which the content strategy can support those needs
• Design and implement metadata by providing guidance to authors on content in the various Business Units, proof reading and self editing, correcting factual and language errors and looking out for inconsistencies, contradictions and repetitions and ensure conducts usability and applicability reviews of certain template and forms content.
• Develop both static and dynamic forms and legal documents using xPresso for Word, xPresso inDesign and xPresso Dreamweaver
• Manage own development to increase own competencies
• Providing information which contributes to building training manuals/material and providing guidance and support to team members

Scope of Work Done:

· Exstream Dialogue Deliver coding work tasks according to task requirements

· Customer Communications Management development and support

· Exstream Dialogue 1st & 2nd level problem solving into production support (incident management)

· Read and understand a basic technical specification Exstream Dialogue

· Effective root cause identification and provide suggested solutions

· Maintain & enhance existing applications

· Complete required unit testing and participation in requirements testing and integration testing

· Exstream Dialogue UNIX and Windows scripting Java and MQ technologies

· Analyses functional requirements and Define configuration requirements

· Create systems impact documentation for larger, more complex/ enterprise wide projects that cross systems.

· Identify project dependencies and possible conflicts and manage these to resolution (enterprise wide).

Maintenance and support of all IT computing equipment (Distribution Rooms,Slots bases, Kiosk Terminals, End User, Devices, Multi-Function Copiers/Printers)Oversee the completion of daily administrative checklists and logbooks.Continuous monitoring of the Server, Gaming and Network infrastructureAssist Contractors and Suppliers when their onsiteEnsure that the Workshop Ops and Server Rooms are kept neat and tidy allthe timesMaintain and ensure confidentiality with regards to all systems (Financial andGaming applications, User Accounts, Password Pin codes etc.Always communicate with internal and external Customers

Sales, Customer Service, Unpacking and displaying of stock