Joy Ngobeza
Pinetown
Summary
As a dynamic sales consultant, I'm driven by a relentless pursuit of excellence. My approach combines exceptional selling techniques with a strong customer-centric focus. With my analytical mindset, I adeptly tackle complex customer challenges, adapt to industry trends, and prioritize customer needs. I'm motivated by my consistent track record of boosting sales and fostering loyal customer relationships through personalized service. My resourcefulness shines as I quickly understand customer requirements and expertly guide them to ideal solutions, consistently surpassing sales quotas. Each interaction is an opportunity for growth and innovation. My commitment to continuous learning shapes a positive, collaborative, and professional environment that benefits both clients and colleagues. I'm not just a sales consultant; I'm a catalyst for transformative sales experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Junior educational Consultant
Lionminds
06.2022 - Current
- Successfully closed the sale of an educational software for the company
- Demonstrate product to customer
- Brought froth excellent public speaking skills Utilized excellent listening skills
- Remained friendly, professional and persuasive during the demonstration
- Built rapport with clients during demonstration
- Escalated customer concerns and issues to the relevant people in management
- Generated lead a minimum 3 lead a day
- Open new accounts by documenting personal, demographic and payment information to the system
- Created an Excel database and sales dashboard for tracking sales process metrics
- Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
- Followed scripts to provide detailed information Remained friendly professional and persuasive during the sales demostration
Social Media Specialist
ML Traders
11.2021 - 04.2023
- Created content featuring social media content for company Facebook pages
- Collaborated with the marketing team to create paid advertisements on Facebook and Instagram
- Attended and taught monthly social media seminars
- Collaborated with company executives to identify and implement marketing strategies across all platforms
- Created eye-catching graphics and sponsored posts for company Facebook pages
- Managed company social media pages
- Assisted in creating content for website and social media platform
- Created compelling social media strategies to increase views and customer engagement
- Research new areas to improve the company digital presence
- Created Facebook ads and google ads inline with the goals and version of the business
- Brought froth excellent public speaking skills when dealing with customers or demonstrating our service offering
- Researched new trends and methods to better reach potential clients using social media
Retail Administrator Intern
Kolok
10.2019 - 09.2020
- Performed prices analyses for products offered by the company against promotions offered by different retail outlets
- Created visual and digital presentations
- Placing customer orders on the AX Microsoft system
- Contributed with administration duties such as report writing, data capturing, product sorting and merchandising
- Answered customer telephone calls promptly to avoid hold wait times
- Built rapport with clients
- Created pickup slips for product returns
- Checked in customer returns meets the company conditions for product to returned
- Remained friendly professional and persuasive during calls
- Made use of advanced excel elements to sort and present the age stock to management
- Make use of advanced excel elements for analyzing huge data
Sales Assistant
Shoprite Checkers
07.2017 - 09.2019
- Adhere to all store policies, and rules
- Handled all merchandise with care and packed them neatly
- Brought froth a customer-centric attitude
- Remained flexible and focused to growth
- Lead a department of non-food in second in command
- Remained punctual and professional at all times
- Merchandising of products
- Doing a departmental Gap scan to get new stock that in needed
- Created displays in line with the company merchandising plans
- Teach new members on the non-food department deal with activates they will face
Education
Retail Business Management - Business Studies, Retail Business Management, Marketing Management, Financial Management, Personal Selling, Accounting, Strategic Management, Shopping Centre Management, Research Methodology, Logistics, End-users Computing, Industrial relations, Consumer Behaviour, Research Methodology
Tshwane University of Technology
Pretoria, Gauteng04.2019
Skills
- Computer literacy
- Customer service
- Microsoft PowerPoint
- Microsoft Excel
- Time management
- Marketing
- Microsoft Office
- Microsoft Outlook
- Retail Sales
- Report Writing
- Data Visualization
- Google AdWords
- Data Analysis Skills
- Telemarketing
- Google Docs
- Data Entry
Certification
- Fundamentals of Digital Marketing
- Google Shopping Ads
- Google My Business
- Google Analytics
- Google Display Ads
Languages
English
Zulu
Xitsonga
Pedi
Venda
Southern Sotho
Swati
Awards
4 Team of the Month awards at Lionminds
Timeline
Junior educational Consultant
Lionminds
06.2022 - Current
Social Media Specialist
ML Traders
11.2021 - 04.2023
Retail Administrator Intern
Kolok
10.2019 - 09.2020
Sales Assistant
Shoprite Checkers
07.2017 - 09.2019
Retail Business Management - Business Studies, Retail Business Management, Marketing Management, Financial Management, Personal Selling, Accounting, Strategic Management, Shopping Centre Management, Research Methodology, Logistics, End-users Computing, Industrial relations, Consumer Behaviour, Research Methodology
Tshwane University of Technology
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