David Kihani
Cape Town
Summary
Driven and passionate professional with a strong background in customer service and problem-solving. I possess excellent communication skills and thrive in fast-paced environments where attention to detail and customer satisfaction are paramount. My experience in travel bookings and technical support positions me as an adaptable team player, ready to enhance customer experiences and support company goals.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Operations Agent
Travelstart
05.2025 - Current
- Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions. Arrange travel for business and vacation for clients.
- Problem Resolution: Resolve ticketing issues, such as schedule changes or cancellations, by liaising with airlines, and ensuring customer satisfaction.
- Assist customers in booking flights, work out flying routes for customers, and modify schedules.
- Assist passengers via chat and email inquiries.
Customer Service Agent
Amazon
06.2023 - 01.2025
- Answer customer requests through phone, chat, and/or email — this includes everything from order and product questions to payment methods and website guidance. Help customers with returns, replacements, or lost items.
- Handled fraudulent-related queries.
- Identify the fraud scheme, and quantify losses. Gather evidence to support legal action against the perpetrators. Make recommendations to prevent future occurrences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Specialist
Luhansa InTouch
08.2019 - 12.2022
- Assist customers in booking flights, work out flying routes for customers, and modify schedules.
- Find fare and schedule information, and calculate total travel costs.
- Assist customers with troubleshooting and resolving technical issues. Provide guidance, answer queries, and ensure customer satisfaction through effective problem-solving.
- Handling IT security incidents.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Customer Service
Various
09.2016 - 08.2019
- Sales Advisor, General Assistant, Waiter Posion
Education
National Senior Certificate - Matric
Brackenfell High School
Cape Town 01.2010 - 01.2016
Skills
References
References available upon request.
Interests
Pilot Training
Timeline
Operations Agent
Travelstart
05.2025 - Current
Customer Service Agent
Amazon
06.2023 - 01.2025
Customer Service Specialist
Luhansa InTouch
08.2019 - 12.2022
Customer Service
Various
09.2016 - 08.2019
National Senior Certificate - Matric
Brackenfell High School
01.2010 - 01.2016
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