CollinNakedi Nakedi

As a CIO, I was responsible for the management and strategic planning for Lehane Blue’s information and technology (IT) systems and operations. I play a pivotal role in ensuring that Lehane Blue’s information technology is aligned with the organizations goals and helps to facilitate business growth and innovation, including:

• Systems Management: Ensure that the organization’s technology systems are reliable secured and efficient.

• Trained staff members on computer use and updated systems.
• Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
• Led agile teams to deliver products quickly and to respond to user requirements.
• Guided testing process and validation for major software releases.
• Created long-range IT plan to support projected growth and requirements for added capacity.
• Supervised multi-functional teams of technology professionals, coders and support experts.

• Information Management: Managing the organization’s data and ensuring that it is accurate, secure and available when required.

• Business stakeholder Collaborating with other business stakeholders to drive technology innovation and transformation (Digital)

• IT Infrastructure and Cybersecurity: Managing the organization’s IT infrastructure including Cloud, on premise Data Centre’s, hardware, software and networking. Ensuring that all IT systems are secure and protected from Cybersecurity threats

• IT Budget management Oversee IT budget and ensuring that IT investments is aligned with the organization’s goals and objectives.

• Leadership: Provide leadership to the IT department and ensuring that IT staff have skills and resources they need to support the organization’s technology needs

• Develop and implement overall technology strategy: Design the company’s technology vision, strategies and the goals while ensuring alignment with overall business objectives

• Developed an IT Governance framework to manage the identified IT initiatives identified on the master systems plan. (IT Strategy)

• Established an IT Steering Committee to oversee, provide guidance and support of the IT activities.

• Manage IT Infrastructure and IT Operations: Oversee the design implementation and management of IT Architecture, networks, hardware and software systems, that included the day-to-day Operations thereof

• Recruitment of technical staff and consultants to drive and Implement the IT Strategy

• Established and maintained relationships with various technology service providers for the implementation of IT Strategy, including managing SLAs.

• Developed and controlled annual IT budget and expenditure

• Implementation of IT Disaster Recovery and Business Continuity plan Developed and led large-scale technology initiatives for long-term strategic plans and solutions.

• Configured and implemented IT initiatives to produce measurable business value.
• Led agile teams to deliver products quickly and to respond to user requirements.
• Supervised multi-functional teams of technology professionals, coders and support experts.
• Aligned IT solutions and deliverables with company strategic vision.
• Built IT infrastructure to support key business strategies and evolving processes.
• Analyzed financial investment in IT systems, potential return on investment and impact on productivity.
• Designed internal dashboard for at-a-glance system and project status reporting.

• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Oversaw IT department operations and training.
• Guided organizational technology strategy and roadmaps.
• Updated customers and senior leaders on progress and roadblocks.
• Demonstrated familiarity with latest hardware, software and networking technology.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
• Created and terminated user's accounts from start to finish in business applications.

• Participated in the development of the Group’s IT Infrastructure Strategy.

• Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.

• Ensured strategic alignment of IT Services to business strategy.

• Scoping and planning of current and future IT infrastructure requirements.

• Implement complex systems and solutions in support of organizational objectives

• Form initial scope assessments, define work plans and roadmaps, and oversee groups executing implementation plans.

• Managed the relationships with IT Infrastructure third party vendors

• Accountable for IT Risk Management and IT audits compliance.

• Liaise between departmental stakeholders and executive leadership to ensure alignment of all systems implementation

• Monitor systems past roll out and create reports detailing insights and potential improvements for future initiatives

• Maintained licensing contracts with vendors.
• Coordinated internal audits and led remediation efforts for identified deficiencies.

• Oversaw the management of 21 MTN Infrastructure Operations and Technology teams namely, South Africa, Zambia, Swaziland, Congo Brazzaville, Cameroon, Nigeria, Cote d’Ivoire, Iran, Uganda, Rwanda, Yemen, Guinea Bissau, Sudan, Conakry, Liberia, Ghana, Benin, Syria, Dubai, Cyprus and Mascom in Botswana).

Ensured collaboration with Group Infrastructure and technology teams as well as Procurement teams (though unified communications using Cisco’s WebEx, Video and Audio Conferencing. (Conducting quarterly visits per Operation)

• Managed implementation of new technological improvements resulting in increased efficiency.
• Developed suggestions for technical process improvements to optimize resources.
• Recruited and trained IT team members.
• Analyzed company processes to determine outsourcing feasibility.
• Provided leadership and support for IT department.
• Researched and adopted new technologies to add value to existing offerings.
• Maintained authoritative knowledge through continued education and ongoing training.
• Presented business leaders with ROI estimations to drive project planning.
• Improved systems with addition of new features and infrastructure.
• Organized system operating procedures to strengthen controls.
• Investigated system issues and implemented resolutions to reduce downtime.
• Authored best practices documentation for use in new personnel onboarding processes.
• Assessed business requirements to create focused solutions.

• Reporting to South Africa’s Parliament (SCOPA)

• Management of the ICT department (21 fulltime staff and 11consultants).

• Design and implement the ICT strategy

• Budget management – estimated +R350 million.

• Building relationships with key business stakeholders (DTI, SARS, SAPO etc.).

• Participated in and contributed to the development of the organizational strategy.

• Led and participated in CIPRO’s internal ICT strategy and operational planning to achieve the DTI mandate and goals by:

» Promoting Innovation

• Configured and implemented IT initiatives to produce measurable business value.
• Created long-range IT plan to support projected growth and requirements for added capacity.
• Aligned IT solutions and deliverables with company strategic vision.
• Reported monthly to senior executive team on budget, in-flight initiatives and upcoming projects.
• Analyzed financial investment in IT systems, potential return on investment and impact on productivity.
• Designed internal dashboard for at-a-glance system and project status reporting.
• Groomed team talents through robust professional development program and training opportunities.
• Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
• Established positive relationships with industry leaders to gain insight into innovations and trends.
• Built IT infrastructure to support key business strategies and evolving processes.
• Tracked departmental expenditures, project schedules and team performance and progress.
• Assessed business requirements to forecast annual budgetary operational costs.

» Prioritizing IT initiatives

» Deployment and management of IT systems

• Development and implementation of all operational processes, procedures and policies

• Establishment of the change control board for all ICT projects

• Development and maintenance of the IT Disaster Recovery and Business Recovery Plan

• Instrumental in establishing the relationship between the DTI and Gauteng Shared Service Centre (GSSC)

• Devised and wrote corporate technology procedures, modifying security policies for each worker level.
• Researched new technologies and chose best options for company priorities and cost-effectiveness.
• Searched for and approved purchases of new equipment.
• Trained staff members on computer use and updated systems.

• Tested network's performance and created strategies to maintain integrity of overall infrastructure.
• Provided onboarding and mentoring of newly hired employees, offering positive reinforcement.
• Worked in team-driven environments and communicated effectively with stakeholders.
• Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
• Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Oversaw development and implementation of improvements to support and network operations.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
• Supported implementation of warehouse management system software applications to enable centralized management of tasks.
• Gained strong leadership skills by managing projects from start to finish.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Demonstrated leadership skills in managing projects from concept to completion.
• Proved successful working within tight deadlines and a fast-paced environment.

• Designed and implemented the IT Strategy and a Governance Framework using (King III and ITIL)

• Preparation of monthly reports for the MANCO and EXCO

• Implementation of a SAN Architecture and Centralized Backup Solution

• SLA (3rd Party contracts) and OLA Management

• Identify IT opportunities and risks for the business

• Management of Research and Development (R&D)

• Monitor technology and social trends that could impact the organization

• Participate in management decisions regarding Corporate Governance

• Communicate the company’s technology strategy to preferred partners, management and other key stakeholders

• Maintained key information related to technology standards and compliance regulations

• Assessed project scope to confirm details and understand customer expectations in advance.
• Aided senior leadership in authoring data capturing reports to identify issues and determine solutions.
• Explained complex, technology-related issues in basic, understandable terms to clients.
• Documented specialized data and requirements to address business demands.
• Implemented training initiatives by incorporating industry trends and collaborating with senior leaders.
• Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
• Suggested solutions to developing problems during project so that correct modifications could be made.
• Configured, installed and handled troubleshooting tasks for variety of different applications.
• Researched and identified solutions to technical problems.
• Created user accounts and assigned permissions.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Tested new software and hardware prior to deployment.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Installed and configured operating systems and applications.
• Patched software and installed new versions to eliminate security problems and protect data.
• Monitored system performance to identify potential issues.
• Offered assistance in implementing and developing training programs.
• Configured hardware, devices, and software to set up work stations for employees.
• Assisted in development of system security protocols.
• Developed and implemented preventive maintenance procedures.
• Configured and tested new software and hardware.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Generated reports to track performance and analyze trends.
• Diagnosed and troubleshot hardware, software and network issues.

• Monitored systems in operation and quickly troubleshot errors.
• Connected to computer of client using remote link to install programs and applications.
• Documented technical issues and solutions to enable tracking history and maintain accurate logs.
• Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
• Implemented technical solutions to solve technical issues and increase systems performance
• Communicated with clients to verify roots and causes of computer problems.
• Collaborated with outside departments to implement system-wide improvements.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Upgraded operating systems and computer software to perform compatibility with programs.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Set up and administered and systems and configurations.
• Suggested software and hardware modifications to reduce lag time and improve overall speed.
• Patched software and installed new versions to eliminate security problems and protect data.
• Installed and maintained hardware and computer peripherals to store tangible components.
• Configured and tested new software and hardware.
• Offered assistance in implementing and developing training programs.
• Developed and implemented preventive maintenance procedures.
• Helped streamline repair processes and update procedures for support action consistency.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Created user accounts and assigned permissions.
• Installed and configured operating systems and applications.
• Installed, configured and maintained computer systems and network connections.
• Configured hardware, devices, and software to set up work stations for employees.
• Diagnosed and troubleshot hardware, software and network issues.

• Monitored systems in operation and quickly troubleshot errors.
• Connected to computer of client using remote link to install programs and applications.
• Documented technical issues and solutions to enable tracking history and maintain accurate logs.
• Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
• Collaborated with clients to implement system-wide improvements.
• Implemented technical solutions to solve customer issues and increase satisfaction.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Suggested software and hardware modifications to reduce lag time and improve overall speed.
• Installed and maintained hardware and computer peripherals to store tangible components.
• Offered assistance in implementing and developing training programs.
• Developed and implemented preventive maintenance procedures.
• Helped streamline repair processes and update procedures for support action consistency.
• Generated reports to track performance and analyze trends.
• Researched and identified solutions to technical problems.
• Created user accounts and assigned permissions.
• Installed, configured and maintained computer systems and network connections.
• Installed and configured operating systems and applications.

• Developed and implemented training initiatives for new hires.
• Offered assistance in implementing and developing training programs.
• Configured and tested new software and hardware.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Diagnosed and troubleshot hardware, software and network issues.
• Created user accounts and assigned permissions.
• Installed, configured and maintained computer systems and network connections.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Researched and identified solutions to technical problems.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Installed and configured operating systems and applications.
• Configured hardware, devices, and software to set up work stations for employees.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Generated reports to track performance and analyze trends.