Byron Kent Ah Tow
Bulk Administration Manager
Ennerdale
Summary
Accomplished administration manager with a solid foundation in scheduling meetings, managing payroll, and communicating with vendors. Prolific in organizing, prioritizing, and maintaining administrative procedures. Confident in overseeing progress and making independent decisions to optimize processes. Results-focused and proactive in planning day-to-day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success. Excels at managing team and personal time to consistently exceed expectations.
Overview
2
2
Languages
1
1
Certification
23
23
years of professional experience
Work History
National Bulk Administration Manager
Air Products SA
01.2022 - Current
- Lead national bulk administration, overseeing Distribution Controllers and administrators.
- Manage fleet operations, driver hours, compliance, and RTMS.
- Ensure Supply Chain and Bulk Distribution remain RTMS compliant.
- Conduct internal auditing on driver hours and training records.
- Draft and update work procedures, work instructions, and documents to ensure accuracy and compliance.
- Oversee document control: drafting procedures, work instructions, and ensuring audit readiness.
- Drive project management initiatives including renovations, camera installations, and departmental restructuring.
- Serve as SHEQ Coordinator (2018–present) and Chairperson of Vanderbijlpark Safety Committee (2024).
- Present at monthly Supply Chain Business Unit meetings, manage CEA/Capex approvals, and ensure continuous improvement.
- Key Achievements:
- Strengthened compliance culture, optimized fleet utilization, and enhanced safety governance.
- Improved audit readiness by ensuring training records and driver hours were consistently monitored and reconciled.
- Reduced compliance risks by maintaining up-to-date procedures, work instructions, and documents.
- Achieved sustained RTMS accreditation through proactive auditing and corrective actions.
- Enhanced operational efficiency by aligning Supply Chain and Bulk Distribution processes with RTMS standards.
Bulk Administration Supervisor
Air Products SA
12.2017 - 12.2021
- Coordinated bulk purchases and monitored customer tanks to ensure optimal supply levels.
- Ensured compliance with RTMS regulations and contributed to accurate JDE forecasting.
- Collaborated with bulk distribution sales and workshop teams to streamline delivery processes.
Internal Sales Engineer
Air Products SA
10.2015 - 11.2017
- Developed new business and prepared technical proposals for specialized gas orders, enhancing client engagement.
- Coordinated SHEQ compliance, ensuring fire safety and first aid readiness across operations.
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
National Key Accounts Debtors Controller
Air Products SA
07.2012 - 09.2015
- Managed 56 accounts to ensure timely collections and effective credit control.
- Maintained strong customer relationships to minimize bad debt exposure.
- Mentored junior staff members, fostering a positive work environment conducive to professional growth and development.
- Implemented cost-saving measures, identifying inefficiencies and reallocating resources to achieve optimal results.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
Customer Service Specialist
Air Products SA
05.2011 - 07.2012
- Captured customer orders, managed back orders, and ensured service excellence.
- Achieved quality awards for outstanding customer service.
Client Relationship Consultant
Ubuntu Debt Rehabilitation Services
05.2009 - 02.2011
- Processed client queries, liaised with credit providers, and ensured compliance.
Personal Assistant to Operations Director
TransUnion Credit Bureau
06.2006 - 03.2008
- Provided executive support, managed diaries, reports, and travel arrangements.
International Commercial Consultant & Supervisor
TransUnion Credit Bureau
Johannesburg, South Africa
04.2008 - 05.2009
- Managed consultants and compiled business reports to support decision-making in international credit data.
- Developed risk management tools to enhance compliance with SLAs.
- Built and used pricing models, market analysis, and contract collateral to prove out and pave way for new solutions.
- Drove projects to completion within tight deadlines across cross-functional teams and through uncertainty.
- Leveraged and deployed B2B pricing tools.
- Advised on capture strategy, solutions, and costing, and pricing deals.
- Streamlined internal processes for increased efficiency, enabling faster response times to client inquiries.
- Managed a diverse portfolio of projects, ensuring timely completion within budget constraints while exceeding client expectations.
- Presented detailed financial analyses to stakeholders, facilitating informed decision-making regarding growth strategies and resource allocation.
- Established a solid network of industry contacts, fostering mutually beneficial collaborations among relevant parties.
Consumer Consultant / Administrator
TransUnion Credit Bureau
12.2006 - 05.2006
- Assisted clients with credit reports, queries, and database management.
Home Loan Consultant / Administrator & Data Capturer
Standard Bank (via agency)
01.2003 - 01.2005
- Processed loan applications, managed data capturing, and supported customer service.
Education
Advanced Diploma - Business Management
Regent Business School
Johannesburg, GP12-2026
Diploma - Business Management
Boston City Campus
Johannesburg, GP01-2025
Grade 12 Certificate - undefined
ABET Learning Centre
12-2003
Advanced Diploma in Management - Business Management
Regent Business School
04.2001 -
Skills
Leadership & People Management
Project Management
Document Control
Supply Chain & Logistics
Safety & Compliance
Data Analytics & Reporting
Interpersonal effectiveness
Decisive judgement
Outstanding customer service
Compliance auditing
Operational support
KPI and goal management
Strategic planning
Records management
Results-driven
Administrative project management
Teamwork and collaboration
Customer service
Organizational management
Problem-solving
Time management
Operations management
Multitasking Abilities
Decision-making
Client relationship management
Self motivation
Adaptability and flexibility
Leadership development
Attention to detail
Accomplishments
- Oversaw a program to reduce cost, resulting in R90,000.00 savings per year.
- Investigated, identified, and reconciled account discrepancies totaling R1.1 million in company savings.
- Recognized by management for outstanding customer service behaviors, leading to increased customer service results by 20%.
- Recognized by management for quality in work projects, delivering outstanding results in maintaining four years of RTMS accreditation.
- Improved both internal and external customer survey reviews by successfully handling customer complaints and implementing monthly staff training.
Certification
Diploma in Business Management
Interests
Singing, Listening to music, Dancing, Cooking, Baking, Writing, Hockey, Tennis, Swimming
CUSTOM SECTION
- SHEQ Coordinator, 2018-01-01, Present
- Chairperson, Vanderbijlpark Safety Committee, 2024
- EH&S Advisory Member
Music
I enjoy good music, singing and writing songs. I believe music is a form of expression of who one is, what one feels toward matters or even experiences.
Timeline
National Bulk Administration Manager
Air Products SA
01.2022 - Current
Bulk Administration Supervisor
Air Products SA
12.2017 - 12.2021
Internal Sales Engineer
Air Products SA
10.2015 - 11.2017
National Key Accounts Debtors Controller
Air Products SA
07.2012 - 09.2015
Customer Service Specialist
Air Products SA
05.2011 - 07.2012
Client Relationship Consultant
Ubuntu Debt Rehabilitation Services
05.2009 - 02.2011
International Commercial Consultant & Supervisor
TransUnion Credit Bureau
04.2008 - 05.2009
Consumer Consultant / Administrator
TransUnion Credit Bureau
12.2006 - 05.2006
Personal Assistant to Operations Director
TransUnion Credit Bureau
06.2006 - 03.2008
Home Loan Consultant / Administrator & Data Capturer
Standard Bank (via agency)
01.2003 - 01.2005
Advanced Diploma in Management - Business Management
Regent Business School
04.2001 -
Grade 12 Certificate - undefined
ABET Learning Centre
Diploma - Business Management
Boston City Campus
Advanced Diploma - Business Management
Regent Business School