Open To Work
Byron Fraser
Johannesburg
Summary
Accomplished Senior Consultant with 15 years of expertise in payroll software consulting, specializing in strategic planning and client relationship management. Proficient in software implementation and issue resolution, consistently enhancing operational efficiency and fostering long-term partnerships. Skilled in driving business transformation through strategic insights and detailed analysis, delivering measurable results aligned with client objectives.
Overview
16
16
years of professional experience
Work History
Senior Consultant
P&H Solutions (Pty) Ltd
10.2021 - Current
- Enhanced client satisfaction by developing tailored solutions for specific needs.
- Facilitated strategic initiatives by supporting project teams in execution efforts.
- Improved service delivery through collaboration with cross-functional teams and stakeholders.
- Documented processes and created user guides, driving efficiency improvements.
- Gathered client feedback in meetings to refine and enhance service offerings.
- Mentored junior consultants, boosting their skills and project contributions effectively.
- Led payroll processing for multi-state operations, ensuring compliance with local regulations and standards.
- Streamlined payroll procedures, enhancing efficiency and reducing processing time through automation tools.
- Managed complex payroll discrepancies, resolving issues promptly to maintain employee satisfaction and trust.
- Collaborated with HR departments to implement changes in compensation structures reflecting organizational goals.
- Evaluated and upgraded payroll systems, driving enhancements that aligned with evolving business needs and technology advancements.
- Coordinated audits of payroll processes, identifying areas for improvement and ensuring adherence to compliance requirements.
- Developed and implemented payroll procedures to streamline workflow.
- Coordinated closely with finance teams to ensure accurate recording of salary expenses against budgets as well as timely reconciliation of accounts payable balances relating to employee compensation items within financial reporting frameworks adopted by business units across the organization''s operations network domestically or internationally based as applicable from case-to-case basis scenarios encountered throughout various fiscal periods attended during the term of employment.
- Troubleshot complex payroll issues promptly, minimizing disruptions to employees'' compensation packages while maintaining a high level of client satisfaction.
Senior Consultant (300 People)
Sage
03.2017 - 09.2021
- Enhanced operational efficiency by leading strategic consulting projects for clients.
- Fostered skill development by mentoring junior consultants on best practices.
- Built strong client relationships, promoting satisfaction and long-term partnerships.
- Developed tailored solutions that met strict client requirements and expectations.
- Resolved issues by diagnosing root causes and implementing effective solutions.
- Managed project plans, timelines, and budgets to ensure successful execution.
Senior Consultant
Sage Pastel Payroll
01.2010 - 04.2017
- Delivered high-quality solutions through comprehensive industry research and analysis.
- Surpassed customer expectations with precise, actionable solutions and deliverables.
- Enhanced customer experiences by troubleshooting issues and providing superior services.
- Organized and entered information efficiently into a digital database.
- Analyzed client needs to develop customized, effective solutions tailored to requirements.
- Documented processes and created user guides, improving operational efficiency.
Education
IMM Marketing Diploma - Marketing Management
Varisty Colledge
Sandton, South Africa12-2007
High School Diploma -
Allen Glen High School
Johannesburg12-2005
Skills
- Strategic planning
- Software implementation
- Systems analysis
- Software management
- Client relationships
- Issue resolution
- MS office
- Teamwork mindset
- Change management
- Consulting
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteTimeline
Senior Consultant
P&H Solutions (Pty) Ltd
10.2021 - Current
Senior Consultant (300 People)
Sage
03.2017 - 09.2021
Senior Consultant
Sage Pastel Payroll
01.2010 - 04.2017
IMM Marketing Diploma - Marketing Management
Varisty Colledge
High School Diploma -
Allen Glen High School