Summary
Overview
Work History
Education
Gender
Nationality
Reference
Timeline
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Byron Chifamba

Byron Chifamba

Restaurant Manager
Midrand

Summary

Dynamic leader with proven expertise in operations management and a passion for customer satisfaction honed at Shaguma Garden Cafe.

Excelled in strategic planning and staff management, significantly enhancing service standards and boosting revenue. Skilled in budgeting and conflict resolution, adept at fostering a culture of excellence and innovation in fast-paced environments.


Customer-oriented with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers.

Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner.

Maintains focus and positive attitude in stressful situations and high-volume environments.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy.

Proactive and goal-oriented professional with excellent time management and problem-solving skills.

Eager to contribute to team success and further develop professional skills. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Restaurant Manager

Shaguma Garden Cafe
01.2020 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
  • Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Waiter

Shaguma Garden Cafe
01.2018 - 12.2019
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Ordinary Level

Mazowe Boys High
Harare , Zimbabwe

Gender

Male

Nationality

Zimbabwean

Reference

Miss Xolile Mloyi

+27 71 047 9248

shagumaevents@gmail.com


Mrs Tebogo Katsaitis

+27 76 838 3249

Timeline

Restaurant Manager

Shaguma Garden Cafe
01.2020 - Current

Waiter

Shaguma Garden Cafe
01.2018 - 12.2019

Ordinary Level

Mazowe Boys High

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Byron ChifambaRestaurant Manager