Buyisile Gloria Pretty Zungu
Durban ,KwaZulu-Natal
Summary
Highly-organized Secretariat with 16 years of experience in highly busy executive office support. Proficient in scheduling, records maintenance and correspondence. Well-versed in use of computer with strong knowledge of computer fundamentals. Polite and attentive offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities. Goal-oriented caring with students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials. Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities and leading field trips. Excellent tutor, record keeper and multitasker. Passionate Teaching Assistant offering [Number]-year background working with students at elementary and middle school levels. Skilled in assisting teachers with classroom functions, lesson planning and individual and group instruction. Talented in using various strategies to model positive behavior and maintain classroom discipline.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Clerk
KZNHEALTH
Durban , South Africa
08.2007 - 04.2024
- Organized and maintained filing systems both electronically and manually.
- Answered phone to take messages or redirect calls to colleagues.
- Resolved customer complaints in a timely manner.
- Provided administrative support to the executive team.
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Prepared and processed documents such as invoices, reports, memos and correspondence.
- Greeted and signed in visitors to facilitate front office operations.
- Maintained accurate records of financial transactions using accounting software programs.
- Ordered supplies and equipment as needed.
- Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
- Assisted with the preparation of presentations for meetings, conferences and other events.
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
Teaching Assistant
Mzokhulayo and Nombika Schools
05.2017 - 06.2018
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Education
Bachelor's Degree in Education - Education of Individuals in Elementary Special Education Programs
Lenarea Secondary School
05-2023
Skills
- Correspondence Preparation
- Billing and Invoicing
- Data Compilation
- Clerical Support
- Document Management
- Meeting Coordination
- Appointment Scheduling
- Verbal and Written Communication
- Schedule Management
- Mail Routing
- Travel Arrangements
- Supply Ordering
- Office Supply Management
- Basic Accounting
- Maintaining Confidentiality
- Maintaining confidentiality
- Verbal and written communication
- Database entry
- Customer follow-up
- Cash Management
Languages
English
Proficient
C2
Xhosa
Intermediate
B1
Certification
- TEFL
- Licensed
- Teacher Records Training
- 120 hours issued in Julu 2023
- Does not have expiry date
netball and swimming
I am a good Netball player and coach, I still play at work to keep fit, for healthy lifestyle, work and play. I was also captain of the team. My passion for netball derives way back from my school days, I was even selected to play for my Province squad.
With swimming i love it am not an expert however i can swim and I can indeed save a child drowning.
I also love cooking alot.
Timeline
Teaching Assistant
Mzokhulayo and Nombika Schools
05.2017 - 06.2018
Administrative Clerk
KZNHEALTH
08.2007 - 04.2024
Bachelor's Degree in Education - Education of Individuals in Elementary Special Education Programs
Lenarea Secondary School