BUYISILE SWELIHLE NDEBELE
Customer service and sales professional
Johannesburg
Summary
Customer service and sales professional with experience in call centre operations, customer engagement, product demonstrations, technical support, and retail sales. Proven ability to manage high-volume customer enquiries through calls and emails, resolve issues efficiently, build strong customer relationships, and support sales growth. Achieved a 95% customer satisfaction rate and reduced average call handling time by 20% in a call centre environment. Known for clear communication, problem-solving, adaptability, and a strong commitment to customer satisfaction
Overview
4
4
Languages
6
6
years of professional experience
Work History
Customer Service Representative
Dash BPO
01.2025 - 09.2026
- Resolve customer enquiries efficiently across multiple channels, contributing to a 20% reduction in complaint resolution time.
- Provide accurate and timely information to customers while maintaining a high standard of service.
- Resolve product-related issues efficiently while maintaining quality standards and customer trust.
- Collaborate with internal teams to expedite order processing, improve throughput, and reduce delivery delays.
- Document customer feedback systematically to support continuous service improvement.
- Facilitate returns and exchanges smoothly, minimizing customer effort and protecting positive brand perception.
Brand Ambassador
Tradeway Promotions
08.2024 - 11.2024
- Engaged customers through product demonstrations to increase brand awareness and support positive consumer perceptions.
- Ensured compliance with brand guidelines during promotional events to maintain consistent messaging and brand integrity.
- Collaborated with sales teams to align promotional activities, improve customer engagement, and support revenue growth.
- Monitored customer feedback to identify service improvement opportunities and strengthen the overall brand experience.
- Coordinated marketing materials and event setup logistics to support smooth and timely campaign execution.
Call Center Agent
Nimble Group
07.2023 - 04.2024
- Handled high-volume inbound customer enquiries, resolving issues efficiently while achieving a 95% customer satisfaction rate.
- Reduced average call handling time by 20% through efficient issue resolution and clear communication.
- Documented customer interactions and updated records to maintain data integrity and support effective communication across teams.
- Collaborated with technical departments to clarify product issues, improving first-contact resolution and reducing follow-up calls.
- Monitored call quality and adherence to protocols to support regulatory and company compliance.
- Identified recurring customer concerns and communicated trends to management to support service improvements and operational efficiency.
Sales Consultant
Tracker
02.2021 - 01.2022
- Advised clients on suitable products based on individual needs and requirements.
- Provided sales and customer service support to walk-in customers and responded to telephone and inperson enquiries.
- Built customer relationships through personalized consultations and tailored product recommendations.
- Applied upselling strategies by recommending relevant accessories and complementary products.
- Focused on customer satisfaction while supporting sales objectives.
Education
High School Diploma - undefined
Fons Luminis Secondary School
Johannesburg, South AfricaActing for Camera / Drama - undefined
City Varsity School of Media
Johannesburg, Gauteng11.2020
Skills
Customer Service
Customer Engagement
Sales
Retail customer service
Upselling
Product Demonstrations
Call Centre Operations
Inbound / outbound / Email Support
Technical Support
Complaint Resolution
Problem-Solving
CRM
Campaign Support
Customer Feedback
Zendesk platform
Time Management
Communication
Timeline
Customer Service Representative
Dash BPO
01.2025 - 09.2026
Brand Ambassador
Tradeway Promotions
08.2024 - 11.2024
Call Center Agent
Nimble Group
07.2023 - 04.2024
Sales Consultant
Tracker
02.2021 - 01.2022
Acting for Camera / Drama - undefined
City Varsity School of Media
High School Diploma - undefined
Fons Luminis Secondary School