BUYISILE MALULEKE
Zondi 2
Summary
Dynamic administrator with a proven track record at Mayfair Convent Primary School, excelling in SA-SAMS administration and curriculum management. Adept at enhancing communication and fostering relationships, I leverage excellent problem-solving skills to optimize processes and improve stakeholder engagement, ensuring a seamless educational experience for students and parents alike.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrator
Mayfair Convent Primary School
Johannesburg
02.2024 - Current
- Assist in shaping and upholding the school's vision, mission, and goals.
- Performing SA-SAMS administrative duties (curriculum, timetable, and submissions to the GDE).
- Answering incoming calls and operating the switchboard.
- Collaborating with teachers and management to support and establish programs, lessons, and student activities.
- Facilitate communication between administrators, teachers, parents, and students.
- Manage the scheduling of classes and other academic activities, such as assemblies, and field trips.
- Manage inventory and supplies to ensure that materials are available when needed.
- Assist the Bursar with the collection of school fees, calling the parents, and sending follow-up emails.
Contact Centre Quality Assessor
Cartrack (Pty) Ltd
Johannesburg
06.2022 - 01.2024
- Optimizing agent behavior.
- Assessing call center interactions (calls, emails, chats).
- Improving customer experience.
- Compiling daily agent reports.
Social media agent / Credit controller
Cartrack (Pty) Ltd
04.2018 - 05.2022
- Answering incoming and making outgoing calls
- Chat to clients to maintain an ongoing excellent customer service
- Ensuring client's queries are resolved within 24 hours
- Sending invoices and statements
- Making payments arrangements on arrears
- Doing follow ups on unpaids and rejected payments
- Requesting credit notes and sales journal
- Updating clients details
Education
Debt recovery certificate -
Chartall Business College
Parktown 12-2018
Bachelor of Arts - Humanities (Major: Human Resource Management)
University of Johannesburg
Auckland Park (Kingsway Campus)12-2016
National senior certificate - Matric
Aurora Comprehensive School
Soweto12-2012
Skills
- Excellent typing skills
- Excellent listening skills
- Ability to summarize information
- Customer service
- Communication skills
- Problem solving
- Time management
- SA-SAMS administration
- Curriculum management
- Data entry
- Inventory management
- Event coordination
- Attention to detail
- Budget management
- Relationship development
References
- Ms. Elaine Shaw, Cartrack (Pty) Ltd, Manager, Elaine.shaw@cartrack.com, (011) 250-3000
- Ms. Precious Kubheka, Cartrack (Pty) Ltd, Assistant Debtors Manager, 064-023-4911
- Mrs. Nabeela Rahim, Mayfair Convent Primary, Human Resource Manager, 010-065-0662
Drivers License
Code 10
Certification
- Basic SHE - REP
Languages
Isizulu
First Language
English
Intermediate (B1)
B1
Sesotho
Elementary (A2)
A2
Xitsonga
Elementary (A2)
A2
Timeline
Administrator
Mayfair Convent Primary School
02.2024 - Current
Contact Centre Quality Assessor
Cartrack (Pty) Ltd
06.2022 - 01.2024
Social media agent / Credit controller
Cartrack (Pty) Ltd
04.2018 - 05.2022
Debt recovery certificate -
Chartall Business College
Bachelor of Arts - Humanities (Major: Human Resource Management)
University of Johannesburg
National senior certificate - Matric
Aurora Comprehensive School
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