Buyisile Keli
Provincial General Manager
Cape Town
Summary
Experienced Provincial General Manager with over 15 years of experience in the Financial Industry. Excellent reputation for building teams, growing individuals, resolving problems and improving customer satisfaction.
I am very passionate about what I do but mostly about people, both staff and client, you need to understand what your client's expectations then you need to have dedicated and motivated staff to deliver on those expectations. Once you find the sweet spot where both your customers and employees meet you have a winning business.
Overview
26
26
years of professional experience
8
8
years of post-secondary education
Work History
Provincial General Manager
Old Mutual Finance
Cape Town
11.2015 - Current
- Responsible for the business long term of driving responsible lending outcomes as well as IFS objectives.
- Meeting annual lending and transactional sales targets driven monthly.
- Maintain a healthy collections book for the province.
- Drive insurance sales targets.
- Drive operational efficiencies and adherence to risk and compliance requirements.
- Build and maintain relationships both internal and external to benefit sales efforts.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to resolution.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Area Manager
Old Mutual Finance
Cape Town
10.2010 - 10.2015
- Managed a cluster of branch managers and branches, driving sales performance, compliance and reporting requirements for all areas.
- Increased overall sales by collaborating with both internal and external stakeholders.
- Doing presentations to employers and employees to introduce our products and services in order to increase sales.
- Focused on coaching and developing new branch managers as well as helping struggling branches with turnaround plans.
Branch Manager
Old Mutual Finance
Cape Town
09.2008 - 08.2010
- Responsible for branch operations and efficiencies
- Recruitment and selection
- Branch sales and collections
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Assessed employee performance and developed improvement plans.
- Gathered and reviewed customer feedback to improve operations.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Branch Manager
Capitec Bank
Cape Town
11.2005 - 07.2008
- Responsible for Branch operations, sales, collections and customer service
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Gathered and reviewed customer feedback to improve operations.
- Completed filings and upheld strict compliance with regulatory requirements.
- Implemented service improvements to enhance sales cycle.
- Generated financial and operational reports to assist in driving branch profitability.
- Assessed employee performance and developed improvement plans.
Production Team Lead
General Motors South Africa
Gqeberha
06.1996 - 08.2005
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Mentored newly hired employees on operating equipment and adherence to safety standards as per training manual to use for reference.
- Prioritized tasks and planned workflows to meet operational targets.
- Tracked daily production, inventory usage and notable incidents to support operational planning and strategic decision making.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Prepared, calibrated and monitored production levels to achieve targets.
Education
High School Diploma -
Douglas Mbopa Senior Secondary School
Motherwell, Gqeberha 01.1993 - 12.1993
M.D. - Bachelor of Commerce
Nelson Mandela Bay University
Gqeberha 01.2001 - 04.2006
Management Advancement Program -
Wits
Gauteng 02.2017 - 04.2018
Future Fit Senior Banker Certificate -
Wits
Gauteng 07.2022 - 04.2023
Skills
Managerial skills
undefinedTimeline
Future Fit Senior Banker Certificate -
Wits
07.2022 - 04.2023
Management Advancement Program -
Wits
02.2017 - 04.2018
Provincial General Manager
Old Mutual Finance
11.2015 - Current
Area Manager
Old Mutual Finance
10.2010 - 10.2015
Branch Manager
Old Mutual Finance
09.2008 - 08.2010
Branch Manager
Capitec Bank
11.2005 - 07.2008
M.D. - Bachelor of Commerce
Nelson Mandela Bay University
01.2001 - 04.2006
Production Team Lead
General Motors South Africa
06.1996 - 08.2005
High School Diploma -
Douglas Mbopa Senior Secondary School
01.1993 - 12.1993
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