Buyile Qolo

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• Analyzed and translated high-level business requirements into actionable functional specifications and user stories for enterprise-scale pricing and billing solutions.
• Oversaw integration of APR platform, streamlining workflows and achieving significant improvements in operational efficiency while adhering to regulatory standards.
• Investigated and resolved production incidents, bugs, and system issues to uphold 99.9% uptime for critical banking functions.
• Coordinated user acceptance testing (UAT) sessions, engaging with business development and testing teams to confirm solution effectiveness and resolve identified defects.
• Facilitated collaboration with developers on system upgrades and troubleshooting, maintaining adherence to established IT change management, incident management, and release management frameworks.
• Engaged with key stakeholders, including product owners and executive leadership, to integrate technical roadmaps with business strategy and adhere to regulatory guidelines.
• Developed and maintained ABAC security systems while utilizing SQL for data extraction and reporting to support operational integrity and regulatory adherence.

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• Executed incident management processes to troubleshoot and resolve bugs and system issues for critical banking applications, maintaining operational efficiency and service quality.
• Reviewed system interfaces and monitored data performance metrics to optimize uptime and maintain compliance standards.
• Led efforts to engage business stakeholders, development teams, and vendors in identifying production problems, implementing fixes, and analyzing root causes of persistent issues.
• Outlined and recorded support procedures, test scenarios, and resolution steps to ensure effective knowledge sharing and ongoing process enhancement.

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• Developed and optimized Blue Prism RPA solutions for pricing, billing, and back-office functions, significantly improving process efficiency and reducing operational risk.
• Managed end-to-end RPA project lifecycle, ensuring adherence to SDLC principles through Agile and Waterfall methodologies.
• Analyzed production challenges and engaged stakeholders and vendors to implement automation solutions that enhance operational efficiency.
• Assessed and documented test scenarios while identifying process improvement opportunities to enhance RPA bot functionality.
• Conducted thorough monitoring and troubleshooting of bot operations and data interfaces to maintain optimal performance and regulatory standards.

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• Led the development and optimization of enterprise BI environments, ensuring seamless integration and reporting capabilities across banking back-ends.
• Created robust financial dashboards and reporting solutions with SQL and BI tools, significantly reducing errors in fiscal audits and improving operational efficiency.
• Analyzed and mapped data lineage while conducting data extractions to support compliance and optimize decision-making within a highly regulated financial services framework.

• Led development of data visualization strategies to enhance decision-making processes.
• Analyzed complex datasets to identify trends and insights for business improvement initiatives.
• Mentored junior consultants on BI best practices and advanced analytics techniques.
• Collaborated with cross-functional teams to align BI solutions with organizational objectives.

• Delivered data migration strategies, warehouse consolidation, and analytics solutions for large-scale financial and government clients.
• Performed complex data modeling, ETL processes, and reporting development to support business and regulatory requirements in diverse environments.

• Analyzed system requirements meticulously to identify opportunities for improving operational efficiency and supporting organizational goals.
• Authored in-depth user guides and system documentation to support seamless implementation and improve user training outcomes.
• Partnered with cross-functional teams to assess and optimize systems and workflows, driving ongoing improvement efforts.
• Supervised system integration efforts, guaranteeing conformity with regulatory standards and strategic alignment.
• Executed strategic planning for system upgrades, diligently preserving accurate documentation to support seamless implementation.
• Created and executed tailored business intelligence and analytics reporting solutions, addressing the specific needs of different business units.
• Coordinated planning and execution of security strategies to ensure secure access to deployed analytics solutions.
• Orchestrated training sessions aimed at empowering users to effectively utilize deployed solutions.

• Developed and implemented BI solutions to enhance data-driven decision-making processes.
• Collaborated with cross-functional teams to gather business requirements and translate them into technical specifications.
• Designed interactive dashboards using Power BI to visualize key performance indicators and operational metrics.
• Optimized data warehousing processes, improving data retrieval times and accuracy of reporting tools.

• Assisted in troubleshooting hardware and software issues to ensure optimal system performance.
• Supported end-user training sessions to enhance technical proficiency among staff members.
• Documented IT processes and procedures for improved operational efficiency and knowledge sharing.
• Collaborated with team members on software testing, identifying bugs, and suggesting improvements.'Provided project administration support for IT initiatives.
• Supported CIO and senior managers in IT-related tasks.
• Mapped business processes and integrated technologies enterprise wide.
• Developed RFP responses for issued tenders.
• Automated business development and operational reports.
• Administered knowledge repositories and managed vendor relationships.
• Created IT technical documentation and project plans.
• Acted as the first-line IT help desk support.