Buyie Faith Nkosi
Receptionist /Switchboard Operator
Gauteng,South Africa
Summary
Proactive and detail-oriented Receptionist Administrator with a track record at NTT Data, where I enhanced customer satisfaction and maintained a welcoming environment. Skilled in reception management and guest relations, I adeptly handled complaints and directed calls, significantly boosting the company's professional image.
Overview
6
6
years of professional experience
Work History
Receptionist Administrator
NTT Data
06.2018 - 11.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Kept reception area clean and neat to give visitors positive first impression.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
Education
Rabasotho Combined School
Gauteng, South AfricaSkills
Office equipment maintenance
Timeline
Receptionist Administrator
NTT Data
06.2018 - 11.2024
Rabasotho Combined School
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