Buyie Faith Nkosi
Receptionist /Switchboard Operator
Gauteng,South Africa
Summary
Proactive and detail-oriented Receptionist Administrator with a track record at NTT Data, where I enhanced customer satisfaction and maintained a welcoming environment. Skilled in reception management and guest relations, I adeptly handled complaints and directed calls, significantly boosting the company's professional image.
Overview
6
6
years of professional experience
Work History
Receptionist Administrator
NTT Data
06.2018 - 11.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Kept reception area clean and neat to give visitors positive first impression.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
Education
Rabasotho Combined School
Gauteng, South AfricaSkills
Office equipment maintenance
Fee collection
Guest relations
Reception management
Reception area maintenance
Appointment setting
Mail handling
Document management
Login Calls on ITSM
Timeline
Receptionist Administrator
NTT Data
06.2018 - 11.2024
Rabasotho Combined School