Buyelwa Sweetness Ngejane
Umtata
Summary
Driven professional seeking opportunities in dynamic environments that value talent. Strong time management skills enhance ability to meet deadlines and support client relationships. Resilient team player who thrives with minimal supervision and adapts to challenging schedules, including after hours and weekends.
Overview
13
13
years of professional experience
Work History
Admin Office
Sasol Ecdc
Mthatha
07.2024 - Current
- To oversee the daily operations of gas stations and act as leaders for the station’s employees and the assistant managers who work under them.
- To set employee schedules, manage fuel/inventory shipments, hire/train/fire employees.
- They oversee employees, manage inventory, and ensure that the business is profitable.
- Assisting to hire and train new employees, as well as provide customers with quality service to maintain a positive reputation for the business.
- To keep the gas pumps in good operating condition and make sure that the gas station facilities are clean and safe for customers to use.
- Additionally, ensure environmental and safety regulations are met, such as those related to fuel storage.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Developed team communications and information for meetings.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Trained and mentored employees to maximise team performance.
- Met schedule using excellent planning and coordination skills.
Data Capturer
Health Systems Trust
Mthatha
06.2021 - 12.2021
- Monitoring of Data
- Verifying data validations (daily, weekly and monthly)
- Set daily targets for the back capturing and updates on Tier.Net
- Monitoring of Viral Loads on facility level
- Data capturing on TIER.NET/THIS
- Capturing of HTS and monitoring the initiation on treatment for the tested HIV positive patients, working hand-in-hand with the Linkage officer.
- Capturing and monitoring of Adherence clubs and CCMDD.
- Generate Tier.net line lists for tracing and tracking.
Social Worker in Practice
Hospice Association of Transkei
Umtata
02.2015 - 08.2015
- Counselling and testing (HTC)
- Making follow up on test and go /waiting to initiate clients.
- Prepare all reports as assigned and required.
- Assisting in supporting nurse case load on facility’s mobile clinic.
- Peer education in therapeutic intervention.
- Facilitating life skills amongst leaners and support them where necessary.
- Explore their problems in depth and then develop one more strategies for resolving them.
- Recruiting of group serves to fulfil therapeutic and educational orientation through facilitation and transformative potential exchange with community and leaners.
Data Capturer
Small Project Foundation
02.2013 - 02.2013
- Capture and enter all data accurately for the facility into the database.
- Ensure a high standard of data quality through accurate and timely data validation and quality assurance.
- Print extract dispatch and file facility’s report to email to the M&E.
- Conduct daily backup of data.
- Ensure the accurate and timely development and submissions of weekly reports required.
Education
Bachelor’s Degree - Social Work
University of South Africa (UNISA)
12-2021
Certificate - Computer Literacy
Systemax Computer Centre
12-2008
Matric -
Sehoshe Commercial High
12-2004
Skills
- Customer service
- Client engagement
- Problem resolution
- Communication skills
- Calm under pressure
- Willingness to learn
- Problem-solving
- Customer focused
- Employee training
Languages
Xhosa
Beginner
A1
English
Beginner
A1
Custom
- Miss T Mangaliso, Supervisor, University of South Africa, 076 941 9402
- Mrs N Dutywa, Managing Director, Hospice Association of Transkei, 047 531 1838
- Miss N Bam, Supervisor, Health Systems Trust, 083 273 1713
- Mr M Maseko, Manager, Small Project Foundation, 079 062 2832
- Miss Z Ngquseka, Unknown, Sasol Ecdc, Mthatha, 073 666 0651
Personal Information
- ID Number: 8205110834089
- Criminal Record: none
Timeline
Admin Office
Sasol Ecdc
07.2024 - Current
Data Capturer
Health Systems Trust
06.2021 - 12.2021
Social Worker in Practice
Hospice Association of Transkei
02.2015 - 08.2015
Data Capturer
Small Project Foundation
02.2013 - 02.2013
Bachelor’s Degree - Social Work
University of South Africa (UNISA)
Certificate - Computer Literacy
Systemax Computer Centre
Matric -
Sehoshe Commercial High