Buwa Mabasa
Johannesburg
Summary
Banking | Software Development | Design
Detail-oriented professional with over 8 years experience in customer service, Banking operations and administrative support. Recently unskilled into software development which strengthened my analytical and problem solving skills. With a strong background in customer service and a recent immersion into software engineering, my professional journey is characterized by a strong analytical acumen and proficiency in understanding business requirements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Frontend Developer
JAG Method
02.2025 - Current
- Enhanced existing web applications by adding new functionalities and optimising front-end performance.
- To drive client service excellence in order to add value and contribute to the overall profitability of the company.
- To use data to identify system conditions that may affect sales conversions and what matters to the clients, whilst maximising value demand.
- Verified feature implementations, validated form inputs, and collaborated with developers to report and resolve bugs.
- Contributed to continuous improvements on existing web platforms.
Universal Banker
Standard Bank
06.2019 - 10.2021
- Company Overview: Standard Bank South Africa
- To take demand (in branch as well as telephonically-tele sales) from personal banking clients for any banking matters ranging from product knowledge enquiries to account activities (e.g., Account opening, Debit order switching, account closures, migrations, well as maintenance etc.), whilst forming accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the clients within product and legislative parameters.
- To drive client service excellence in order to add value and contribute to the overall profitability of the company.
- To use data to identify system conditions that may hinder capability of response and what matters to the clients, whilst maximising value demand.
- Standard Bank South Africa
Customer Service Representative
Standard Bank South Africa
08.2014 - 05.2019
- Company Overview: Customer Service Department
- Safe keeping of cards and cheque books and issuing for new accounts as well as existing accounts.
- Monitor financial transactions of both personal and business accounts and verify prior to processing transactions.
- Performing account transactions such as transfers, payments, limits updates for both personal and business account clients.
- Report the status of accounts and discrepancies and where there is potential for new products to be offered then pass it on to the sales team.
- Customer Service Department
Education
Higher National Diploma - Computer Software Engineering
WeThinkCode
FAIS - Regulatory examination
Moonstone Business School of Excellence
Logistics Management certification - Logistics, Materials, and Supply Chain Management
University of Johannesburg
Skills
- Financial Transactions and Monitoring
- Sales Support
- Team collaboration
- Object-oriented programming
- Problem-solving
- UX design
- Software Development
- Analytical thinking
Certification
- Foundations of The Fourth Industrial Revolution (Industry 4.0)
- Excel: Economic Analysis and Data Analytics
- Data Science on Google Cloud Platform: Architecting Solutions
- Managing and Analyzing Data in Excel (Office 365/Excel 2019)
- Customer Service Foundations
Timeline
Frontend Developer
JAG Method
02.2025 - Current
Universal Banker
Standard Bank
06.2019 - 10.2021
Customer Service Representative
Standard Bank South Africa
08.2014 - 05.2019
FAIS - Regulatory examination
Moonstone Business School of Excellence
Logistics Management certification - Logistics, Materials, and Supply Chain Management
University of Johannesburg
Higher National Diploma - Computer Software Engineering
WeThinkCode
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