Busiswa Fundama
Social Worker
Roodepoort
Summary
Dedicated and compassionate social worker with 9 years of experience seeking to leverage expertise in Social Work, child welfare, mental health health to make a positive impact on the lives of individuals and families in need.
Proven track record of providing comprehensive support and advocacy to individuals and families facing various challenges. Skilled in conducting assessments, developing treatment plans, and implementing evidence-based interventions. Strong interpersonal and communication abilities, coupled with a commitment to upholding ethical standards and maintaining client confidentiality. Proficient in collaborating with interdisciplinary teams and community resources to ensure holistic care. Seeking to leverage expertise to make a meaningful impact on the lives of those in need.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
Work History
IHPS Project Coordinator and Facilitator
NICDAM/IHPS
Johannesburg
01.2024 - Current
- Plan and coordinate training logistics
- Facilitator training on Human Rights and Medical Ethics for health professionals across five(5)provinces Gauteng,North West,Western Cape,Northern Cape and Free State.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
Senior Coordinator
NACOSA/NICDAM
09.2022 - 12.2023
- Management and support 9 GBVF coordinators allocated at NATIONAL GBVF HOTSPOTS in country which their role to manage 65 GBVF Social Workers appointed to work at national GBVF Hotspots
- Role was to ensure all Social Workers managed by GBVF Coordinators to implement main objective: 1) Provision of psycho social support services to victims of crime and violence in 30 national GBVF Hotspots
- Keep high average of performance evaluation against all targets
- Coached GBVF Coordinators through day-to-day work and complex problems
- Entered data, generated reports, and produced tracking documents
- Provision of weekly supervisions and mentoring
- Administration and quality assurance of all services
- Capacity Building for all projects staff employees
- Gathered and organized materials and resources to support Provincial operations at GBVF Hotspots
- Utilized proactive communication abilities to resolve employment related disputes and conflict management
- Management of Networking, Linkages and Referrals for all GBVF cases in all Provinces, supporting Coordinators and stakeholder/partner mapping, maintenance of database of stakeholders and their services
- Monitoring, evaluation of data and Reporting: Perform 1st line data completeness checks and submit data for compilation of reports.
- Coached employees through day-to-day work and complex problems
- Gathered and organized materials to support operations
- Handled incoming and outgoing shipping and receiving activities
- Coordinated with human resources department to handle payroll and personnel databases
- Used job-related software to draft and finalize written correspondence and documentation
- Utilized proactive communication abilities to resolve employment-related disputes
- Inventoried and ordered office supplies to maintain availability of products
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow
- Tracked records, filed documents and maintained communication between clients to manage office activities
- Collected and analyzed business data from various departments to prepare reports and presentations for management
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures
- Managed company schedule to coordinate calendar and arrange travel
- Participated in workshops and in-service meetings to enhance personal growth and professional development
- Implemented project management techniques to overcome obstacles and increase team productivity
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping
- Improved office operations by automating client correspondence, record tracking and data communications
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Interceded between employees during arguments and diffused tense situations
- Kept high average of performance evaluations
- Delegated tasks to administrative support staff to organize and improve office efficiency
- Organized spaces, materials and catering support for internal and client-focused meetings
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
District Coordinator
Child Welfare
02.2022 - 08.2022
- Appointed to coordinate and manage DREAMS project in City of Johannesburg regions C and D
- Organized and detail-oriented with strong work ethic
- Skilled at working independently and collaboratively in team environment
- Cultivated interpersonal skills by building positive relationships with others
- Worked flexible hours across night, weekend and holiday shifts
- Implementation and execute targeted demand creations, mobilization, recruitment and enrolment activities
- Facilitation of DREAMS Group Based Interventions: Support Facilitation of Evidence based interventions to relevant target populations
- Support and assist coordination of logistics for smooth implementation of GBV prevention by sub-district team.
REGIONAL COORDINATOR GBV DREAMS PROGRAM
NACOSA
08.2022 - 08.2022
- Appointed to coordinate and manage the DREAMS project in the City of Johannesburg regions C and D
- Organized and detail-oriented with strong work ethic
- Skilled at working independently and collaboratively in team environment
- Cultivated interpersonal skills by building positive relationships with others
- Worked flexible hours across night, weekend and holiday shifts
- Implementation and execute targeted demand creations, mobilization, recruitment and enrolment activities Facilitation of DREAMS Group Based Interventions: Support Facilitation of Evidence based interventions to relevant target populations
- Support and assist coordination of logistics for the smooth implementation of the GBV prevention by the sub-district team.
Project Manager
NICDAM
03.2021 - 09.2021
- Managed, supported and monitored the implementation of the Woza Asibonisane! program in regions b, c and f in the city of johannesburg
- Ensured sufficient capacity and recourse are available to manage and implement the community responses programme
- Met with project stakeholders in the identified communities on regular basis to assess progress and make adjustments
- Addressed and resolved technical, financial, and operational concerns by working with team members and management
- Coached coordinators for each region on productivity strategies to accomplish challenging goals
- Facilitated workshops and conducted one-on-one training to educate team members
- Established milestones and objectives based on input from functional areas and stakeholders.
Linkage and Liaison Manager
NICDAM/CCI
10.2020 - 02.2021
- Supervision of the site coordinator and community care workers, facilitation of referrals, linkages and layering of beneficiaries were critical elements of core functions for this position
- Ensuring timely and accurate submission of data and reports/responsible for administration management
- Networking and stakeholder relationships was important therefore it was expected for the coordinators to provide own Transport/vehicle to execute assigned duties
- Assisted in resolving conflicts between parties, providing mediation and negotiation tactics
- Helped create communication plans and strategies for stakeholders, delivering materials and documentation when needed
- Coordinated events and meetings with internal and external stakeholders to better understand needs and address concerns
- Trained team personnel on liaison activities and protocols, mentoring and coaching to improve skills.
Social Worker
NICDAM
10.2016 - 10.2020
- Provided Psychosocial support services to victims of crime and violence within the allocated GBVF hotspot areas
- Conducted counselling, including trauma counseling to t affected individuals, groups, families and communities
- Conducted assessment of individual client cases and identify relevant interventions
- Render psycho-social support at GBVCC
- Conducted community engagement meetings and dialogues, GBVF awareness walks/races and exercises
- Responded, addressed and concluded all Gender Based Violence referrals
- Performed Social Work Administration and report writing.
Education
Master of Arts - Occupational Social Work
Witwatersrand
Gauteng 02.2024 - 09.2025
Bachelors Degree in Social Work -
Nelson Mandela University
Port Elizabeth 01.2012 - 05.2015
Assessor course -
HWSETTA
Johannesburg 07.2019 - 05.2019
Conduct-Based Assessment course -
HWSETTA
Johannesburg 07.2019 - 05.2019
Skills
MS OfficeVerbal and Written CommunicationProject CoordinationResource AllocationManagement and SupervisionData management and verificationListening skills, Interpersonal skills and language skillsProblem solving skills, adaptability, time managementCritical thinking, self-confidence and leadership skillsAttaining objectives through teamwork
Data Entry
Written Communication
Teamwork and Collaboration
Data Management
Conflict Resolution
Analytical and Critical Thinking
Certification
Master Trainer in Trauma Management Training
Accomplishments
- Master Trainer in Trauma Management Training
- Master Trainer in Debriefing of Social Workers
- Master Trainer in Community Development Practices
- Master Trainer in Restoration and Healing for Victims of Crime and Violence
- Master Trainer in Supervision of Social Services Practitioners
Ethnicity
African
Birth Location
Lusikisiki, Eastern Cape
Personal Information
- Date of Birth: 10/24/91
- Gender: Female
- Driving License: Valid
References
- MAMPHAKA RAPHOLO, NICDAM, 0814312601, mrapholo@nicdam.co.za
- NOMATHEMBA BHENGU L, NDSD/NICDAM, 0767350549, nbhengu@nicdam.co.za
- SIPHOSENKOSI NDLOVU, Child Welfare, Johannesburg, 0786504029, sndlovu@jhbchildwelfare.org.za
- MOS0THO GABRIEL, NICDAM, Johannesburg, 0798842400, mosotho.gabriel@mmqualitymx.co.za
Timeline
Master of Arts - Occupational Social Work
Witwatersrand
02.2024 - 09.2025
IHPS Project Coordinator and Facilitator
NICDAM/IHPS
01.2024 - Current
Senior Coordinator
NACOSA/NICDAM
09.2022 - 12.2023
REGIONAL COORDINATOR GBV DREAMS PROGRAM
NACOSA
08.2022 - 08.2022
District Coordinator
Child Welfare
02.2022 - 08.2022
Project Manager
NICDAM
03.2021 - 09.2021
Linkage and Liaison Manager
NICDAM/CCI
10.2020 - 02.2021
Assessor course -
HWSETTA
07.2019 - 05.2019
Conduct-Based Assessment course -
HWSETTA
07.2019 - 05.2019
Social Worker
NICDAM
10.2016 - 10.2020
Bachelors Degree in Social Work -
Nelson Mandela University
01.2012 - 05.2015