Busisiwe Mendy Nkabinde

• Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
• Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
• Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Drove company revenue growth, orchestrating effective sales and marketing strategy that targeted untapped markets.
• Achieved substantial cost reductions by renegotiating supplier contracts and optimizing supply chain logistics.
• Promoted a culture of continuous learning by investing in employee development programs and resources.
• Championed process improvement initiatives to streamline workflows, reduce costs, and enhance productivity.

Manage day to day operations of a 24/7 inbound contact centre, staff complement of 140 consultants .

Ssupporting a team of 14 team leaders

Implementing strategies to ensure the contact centre meets it customer demands .

Daily engagement with cross functional stakeholders to reduce inefficiencies

Ensuring compliance with legislation.

Weekly calibrations sessions with team leaders and coaching

Budget Management

Consequence Management

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked effectively in fast-paced environments.
• Worked flexible hours across night, weekend, and holiday shifts.
• Paid attention to detail while completing assignments.
• Strengthened communication skills through regular interactions with others.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Organized and detail-oriented with a strong work ethic.
• Learned and adapted quickly to new technology and software applications.
• Resolved problems, improved operations and provided exceptional service.
• Proved successful working within tight deadlines and a fast-paced environment.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.