Busisiwe Martha Mkhonto

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Manage customer service in all 9 provinces in South Africa

Manage back ops team- assigning of drivers for inbound and outbound flights

• Maintain a helpful, positive and friendly manner when dealing with Customers
• Ensure that all Cargo is processed and handled according to BidAir Cargo Policies and Procedures
• Identify and report all suspicious, undeclared and declared cargo in relation to Dangerous Goods and BAC Security Standards.
• Accept, acknowledge and Induct cargo from Customers and reconcile number details on Airway bill with physical cargo.
• International import and exports
• Understand the importance of the details on an Airway bill and ensure that the Airway bill is completed correctly.
• Ensure that the customer's cargo is processed correctly, accurately and that it meets all Security and Acceptance criteria deemed 'Ready for Carriage' re: Weighing, Dimension, Test Weight, Commodity, Waybill Declaration, labelling.
• Hand-out cargo to Customers and reconcile pieces.
• Provide assistance and support in operations when required.
• Administration of Manifests and Control sheets.
• Ensuring that warehouse and vehicle are free from debris / FOD.
• Filling duties.
• Compile flight files for daily flights and ensure all relevant documents filed on file.
• Load and unload vehicles
• Submit daily report to management
• Completed safe and timely specialty handling services such as inspections and special cargo management.
• Maintained high standards of safety by adhering to regulations, guidelines, and best practices for cargo handling operations.
• Strengthened relationships with clients by maintaining clear communication channels, providing updates on shipment statuses, and promptly addressing any concerns that arose during transportation.

• Provide assistance in operation when needed.
• Attend Skills development meetings and records.
• Management of training records on IVS.
• Manage unemployed learners on workplace experience programmer.
• Assist learners with compiling and submitting POE.
• Write daily report/training passport and plan allocation of rotation for students.
• Administration and filling of employees' certificates.
• Trained all Johannesburg operation on all the SOP
• Enhanced employee performance by developing and implementing comprehensive training programs.
• Boosted employee morale through recognition programs tied to successful completion of training milestones.