Busisiwe Ingrid Dhlamini
Industrial Engineer , Quality Technician
Alberton
Summary
I am a qualified Industrial Engineering Technologist I hold a B Tech in Industrial engineering (University of Johannesburg) I have over 5 years of industry experience in Quality Assurance and Quality Control. Quality assurance professional with robust experience in ensuring product compliance and optimizing processes. Known for strong analytical skills, attention to detail, and proficiency in root cause analysis. Adept at collaborating with teams to drive continuous improvement and adapt to evolving requirements. Proven ability to maintain high standards and deliver consistent results in dynamic environments. I am currently working as a Quality Technician at DaltronX based in Boksburg, Gauteng. Career objective is to become an excellent Quality Engineer that organizations can rely on its competences for sustainability, growth, and continuous Improvement.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
8
8
Certifications
Work History
Quality Technician
DaltronX South Africa
Boksburg
03.2024 - Current
- Company Overview: Engineering (manufacturing of mining and construction parts)
- Improved product quality by conducting thorough inspections and identifying areas for improvement. Raise NCR when required.
- Collaborated with cross-functional teams to ensure consistent adherence to quality standards throughout the entire production process.
- Managed calibration and verification schedules for all measurement equipment, ensuring accurate readings and minimal downtime due to maintenance or repairs.
- Maintained compliance with industry standards by conducting regular audits and updating quality control procedures as needed.(ISO 9001:2015)
- Reduced production defects by collaborating with engineering teams to develop corrective actions.
- Implemented process improvements, resulting in increased productivity while maintaining strict adherence to quality standards.
- Contributed to ISO certification renewals by diligently preparing required documentation and participating in annual audits.
- Ensured traceability of all components through proper labeling, storage, and tracking methods and non-conforming products(Scrap) are controlled.
- Increased customer satisfaction by addressing and resolving quality-related complaints in a timely manner.
- Conducted root cause analysis for recurring defects, enabling targeted corrective actions that reduced future occurrences significantly.
- Assisted in the development of new products by providing input on quality requirements and potential risks during design stages.(PAPP)
- Monitored supplier performance, ensuring that all materials met company specifications and maintained strong relationships.
- Participated in Lean Manufacturing initiatives by identifying areas of waste, streamlining processes, and reducing overall production time without sacrificing quality standards.
- Regular reports on quality performance, identify trends and recommending corrective actions
- Reported problems and concerns to management.
Production Planning Control Officer
GZ Industries South Africa
Wadeville
08.2022 - 02.2024
- Company Overview: Manufacturing FMCG
- Administration of Production, Planning and Control processes
- Identifies type and quantity of raw materials required to complete Purchase Requisition
- Ensures availability of raw materials and resources in line with Purchase Orders received from suppliers
- Liaises with production team on work scheduling and planning
- Develops the production plan schedule in line with production forecast
- Communicates production plan to the production team
- Controls and monitors raw material usage
- Escalates instances of wastage or over consumption / variances to relevant departments - daily, weekly, and monthly
- Monitors the stock of raw materials available to ensure there are no instances of over stocking or under stocking and to ensure sufficient materials are available to meet production forecasts
- Month end stock-take of raw materials, packaging materials and finished goods
- Reviews and compiles report on progress of work, inventory levels, costs, and production problems
- Provide 13 Week forecast cycle to suppliers
- Create / Update SAP BOM's & Material numbers, Production numbers, backflushing, Receipt of material deliveries, Transfer posting, creation of planned orders and Purchasing requisitions
- Coordinate SCARS and claims management
Quality Technician
GZ Industries South Africa
Wadeville
01.2020 - 07.2022
- Company Overview: Manufacturing FMCG
- Performed thorough inspections of incoming materials and outgoing products. Raise NCR when required
- Ensured traceability of all components by conducting traceability exercises per month and Mock recall annually
- Update of policies, procedures, monthly report, and daily reports
- Control all the documentation of the quality system through its physical and electronic maintenance documents(Ensure documents are maintained)
- Ensure gauges are calibrated and verified
- Assist in the development, implementation, and continuous improvement of the FSC 20000 V5.1 and ISO9001:2015 management system
- Implementation and verification of PRPs (food safety team member)
- Performs a review of external samples and product returned by customer
- Handling and analysis of Customer complaints, closing of nonconformances and ensuring that containment actions are in place
- Participate in Incident Investigations/ Root Cause Analysis sessions
- Training of production technician on quality policies, procedures, and food safety
- Facilitate Supplier Performance evaluation and Provide support in supplier audits
- SAP - Quality Notifications, Stock Management and Purchasing requisitions
- Generation of COC/COA
- 5S Champion
Quality Technician
Rheinmetall Denel Munitions
Boksburg
08.2016 - 07.2018
- Company Overview: Manufacturing
- Ensure the company products meets customer 's specification and Ensure the process is stable and consistently operating at the target level of performance
- Assure process documentation is continually developed and maintained
- Compilation of control plants, PMIs, and Process inspection sheets
- Maintain traceability and ensure scraped product are controlled
- Investigation of Non-conformance product and addressing corrective actions (Continuous/product improvement)
- Perform inspection on manufactured parts using various inspection equipment
- Develop Failure Mode effective analysis (FMEA)
- Conduct Internal Process audit
- Ensure the availability of relevant documents to perform the job
- Ensure gauges used are calibrated and verified .
- Ensure first-off inspection and critical inspections are conducted
- Statically process control analysis: Process data collection, to monitor and control a process to ensure it operates at its full potential
- Conduct capability studies during Industrialization phase
- Implementing of 5S and lean management tools
Project Management Office
Eon Consulting
Midrand
10.2014 - 07.2015
- Provided Assisting in conducting Quality Audit for clients
- Provided Analytical process -collects, cleans and analyses the data using Microsoft Excel
- Preparing presentations using Microsoft outlook
- Participate in Strategy and solution development with the team
- Optimized resource allocation by accurately forecasting project requirements and assigning appropriate personnel to tasks.
- Established strong relationships with stakeholders, ensuring clear communication channels and managing expectations throughout the project duration.
- Provided detailed project status updates to stakeholders and executive management.
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for projects.
- Proved successful working within tight deadlines and a fast-paced environment.
Engineer Trainee
Anceriz Engineering
Germiston
02.2014 - 07.2014
- Participated in team meetings, providing valuable input on engineering strategies and offering suggestions for improvement based on knowledge gained during the trainee program.
- Maintained an organized workspace conducive to effective problem-solving, maximizing productivity during time-sensitive projects or deadlines.(5S)
- Conduct Inspection of Parts with measuring equipment
- Continuously improve the production processes, by means of methods.(method studies ,8 waste)
- Maintain plant layouts to the latest levels
- Conduct inventory counts every week
- Acquiring quotes from supplier and choose the best based on the set criteria and proceed to put an order.
Education
B-Tech Industrial Engineering - Isizulu home language, English First additional language, Mathematics, Life Orientation, Business Studies, Life Science, Physical Sciences
University of Johannesburg
Johannesburg 01.2017 - 12.2017
N-Dip Industrial Engineering - Engineering
University of Johannesburg
Johannesburg 01.2009 - 01.2015
Skills
Integrated Management Systems - Implementation, Auditing and Continual Improvement, ISO 9001:2015 FSCC 22000 V51
Implementation, Auditing/Monitoring and Continuous Improvement of QA/QC Processes -SOPs, Work Instructions, Quality documentation including QCPs, Databook's, Quality Reports and NCRs) - Quality documentation control
Quality Control - Inspection (Using QC tools), Raising of Nonconformances, Investigation and Root Cause analysis of nonconformances and Implementation of Corrective actions for continual improvement
Quality Control and Problem-Solving Tools - SPC, 5/8D, FMEA, DMAIC, etc
Computer Literacy - Microsoft Word, Excel, Power Point and SAP Microsoft Visio, MAT lab, Minitab Isoright
Process Improvement - Lean Manufacturing, 5s, GMP, FMEA, Root cause analysis, etc
Supplier Quality Assurance
Incident Investigation - Root Cause Analysis and CAR/PAR and problem solving
Certification
Certificate for operating MTS Equipment
Personal Information
ID Number: 9012300211089
Timeline
Quality Technician
DaltronX South Africa
03.2024 - Current
Production Planning Control Officer
GZ Industries South Africa
08.2022 - 02.2024
Quality Technician
GZ Industries South Africa
01.2020 - 07.2022
B-Tech Industrial Engineering - Isizulu home language, English First additional language, Mathematics, Life Orientation, Business Studies, Life Science, Physical Sciences
University of Johannesburg
01.2017 - 12.2017
Quality Technician
Rheinmetall Denel Munitions
08.2016 - 07.2018
Project Management Office
Eon Consulting
10.2014 - 07.2015
Engineer Trainee
Anceriz Engineering
02.2014 - 07.2014
N-Dip Industrial Engineering - Engineering
University of Johannesburg
01.2009 - 01.2015