Nokulunga Peggy Sangweni
Siniour Travel Consultant
Johannesburg
Summary
Dedicated and professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
11
11
years of post-secondary education
1
1
Language
Work History
Seniour Travel Consultant
Nedbank
Johannesburg
01.2020 - Current
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Evaluated report data to proactively adjust and enhance operations.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Handled sensitive personal data with discretion.
- Manage approximately calls and emails from customers
Senior Travel Experience Expert
VFS TASHEEL INTERNATIONAL
01.2016 - 10.2019
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Developed team communications and information for meetings.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team-building activities to enhance working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Collaborated with team members to achieve target results.
Junior Travel Consultant
Sure Travel
01.2014 - 12.2015
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
- Developed strong relationships with clients, leading to repeat business and referrals.
Junior Travel Consultant
SABRE
03.2012 - 10.2013
- Implemented automated office systems, optimizing client and data communications as well as records management.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Identified issues, analyzed information and provided solutions to problems.
Education
Some College (No Degree) - Tourism Management
Johannesburg Collage
Johannesburg 01.2011 - 09.2015
Galileo - Travel And Tourism
Travel Port
Johannesburg 06.2014 - 07.2014
High School Diploma -
Khondlo Techinical High School
Vryheid 01.2004 - 12.2008
BBA - Bachelor of Commerce in Financial Management
MANCOSA
Johannesburg 01.2024 - Current
Skills
Travel recommendations
Service consultant assistance
Business consultant
Sales expertise
Complaint resolution
Strategic sales knowledge
Account management
Professional telephone demeanor
POS systems expert
Creative problem solving
Timeline
BBA - Bachelor of Commerce in Financial Management
MANCOSA
01.2024 - Current
Seniour Travel Consultant
Nedbank
01.2020 - Current
Senior Travel Experience Expert
VFS TASHEEL INTERNATIONAL
01.2016 - 10.2019
Galileo - Travel And Tourism
Travel Port
06.2014 - 07.2014
Junior Travel Consultant
Sure Travel
01.2014 - 12.2015
Junior Travel Consultant
SABRE
03.2012 - 10.2013
Some College (No Degree) - Tourism Management
Johannesburg Collage
01.2011 - 09.2015
High School Diploma -
Khondlo Techinical High School
01.2004 - 12.2008