Busisiwe Goodness Ndlovu
Customer Service And Admin
Johannesburg,GP
Summary
Hardworking employee enthusiastic about learning Banking field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Sales Consultant
ABSA Group
09.2021 - 09.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Go out for externals to source out new business.
Sales Receptionist / Junior Sales Consultant
ABSA Group
08.2018 - 08.2021
- Welcome customers and ensure they are well as they wait for the bankers.
- Support the sales department by calling customers for sales leads and offer products.
- Go out for externals to source out new business.
- Facilitated timely communication between sales team members by routing messages efficiently using various tools like emails or paging systems.
- Created detailed reports regarding daily interactions at the front desk that helped improve overall sales strategy and customer service.
- Assisted in achieving sales targets by accurately tracking leads and maintaining organized records.
- Maintained a welcoming showroom environment, ensuring cleanliness and attractive product displays for all visitors.
- Boosted showroom traffic by proactively reaching out to potential customers via phone and email campaigns.
- Collaborated closely with sales team members to ensure seamless handoff of qualified leads.
- Participated actively in weekly meetings with the sales team to provide reception-related updates aiding better decision-making processes.
- Enhanced customer experience with thorough product knowledge and prompt assistance.
- Increased customer satisfaction by providing friendly and efficient service at the sales reception area.
- Scheduled office meetings and client appointments for staff teams.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Improved office efficiency by managing administrative tasks such as filing, data entry, and inventory management.
- Handled high call volumes calmly, ensuring every caller received a positive experience with the company.
- Resolved customer concerns promptly, fostering trust in the brand and increasing repeat business opportunities.
Teller, Treasury Custodian and Customer Service Clerk
ABSA Group
11.2016 - 07.2018
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained accurate records of customer transactions in line with bank procedures.
- Educated customers on use of banking website and mobile apps.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Sales Receptionist
ABSA Group
01.2011 - 12.2015
- Contributed to higher lead conversion rates by effectively qualifying incoming calls and inquiries.
- Supported successful promotional events with meticulous organization and coordination skills.
- Developed strong rapport with clients during their visits to the showroom resulting in improved customer retention rate.
- Streamlined appointment scheduling, resulting in improved time management for sales staff.
- Strengthened customer loyalty through professional follow-up communication after each sale.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Education
No Degree - Certificate in Full Stack Development
FNB App Academy 2025
Johannesburg, South Africa 04.2001 -
No Degree - Banking Service Advisory NQF Level 05
Milpark Business School
Johannesburg, South Africa 04.2001 -
Skills
Team Management
Product promotions
Time Management skills
Customer Service Excellence
Time management
Customer liaison
Community networking
Customer relationship management
Objection handling
Product and service sales
Customer retention
Staff training
References
- Gloria, Nthatsi, Branch Manager, Gloria.Nthatsi@absa.africa, 084 581 6693, ABSA Bank Limited, Institution: ABSA Bank Limited
- Queen, Nxumalo, Branch Manager, Queen.Nxumalo@absa.africa, 066 587 8900, ABSA Bank Limited, Institution: ABSA Bank Limited
- Zukiswa, Mayeza, Area Manager, Zukiswa.Mayeza@absa.africa, 082 838 3026, ABSA Bank Limited, Institution: ABSA Bank Limited
Timeline
Sales Consultant
ABSA Group
09.2021 - 09.2024
Sales Receptionist / Junior Sales Consultant
ABSA Group
08.2018 - 08.2021
Teller, Treasury Custodian and Customer Service Clerk
ABSA Group
11.2016 - 07.2018
Sales Receptionist
ABSA Group
01.2011 - 12.2015
No Degree - Certificate in Full Stack Development
FNB App Academy 2025
04.2001 -
No Degree - Banking Service Advisory NQF Level 05
Milpark Business School
04.2001 -