Busisiwe Felicia Gugu Ngwenya
Mpumalanga
Summary
Driven by a results-focused approach, I excelled at Bellamatrix, enhancing user productivity through adept technical support and training. My expertise in Active Directory Management and commitment to seamless connectivity underscore my technical acumen, while my role in project completion highlights my organizational skills and ability to boost efficiency.
Overview
3
3
years of professional experience
Work History
Desktop Support Technician
Bellamatrix (empucukweni Secondaryschool)
03.2024 - Current
- Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
- Ensured seamless connectivity between devices by administering various networking components such as switches, routers, firewalls, and wireless access points.
- Enhanced user productivity, training employees on the use of new applications and system features.
- Played a crucial role in completing large-scale projects on time by providing reliable technical support during all phases of implementation.
Assistant Administrator
Empucukweni Secondary School
02.2022 - 12.2023
- Managed purchasing, stocking and organizing inventory.
- Managed daily schedules and appointments for senior staff, ensuring timely attendance and optimal productivity.
- Assisted with employee onboarding process, providing new hires with necessary resources for success in their roles.
- Maintained Type office equipment and placed orders for materials in short supply to manage office supply inventory.
Assistant Teacher
Empucukweni Secondary School
11.2021 - 09.2022
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
Education
IT Essential - IT
Cisco Networking Academy
Computer Literacy - Computer
Love Life Learning Centre
Mpumalanga 11.2019
Skills
- Support Documentation Generation
- Printer and Peripheral Support
- Technical support expertise
- Active Directory Management
Reference
Name:Mrs M.S chuene
Position: Principal
Company: empucukweni Secondary school
Contact: 082 342 6443
Name: Matsidiso
Position: project coordinator
Company: Bellatrix
Contact: 067 124 8912
Name: Millford Malunga
Position: Project Manager
Company: Bellatrix
Contact:082 502 3465
Timeline
Desktop Support Technician
Bellamatrix (empucukweni Secondaryschool)
03.2024 - Current
Assistant Administrator
Empucukweni Secondary School
02.2022 - 12.2023
Assistant Teacher
Empucukweni Secondary School
11.2021 - 09.2022
IT Essential - IT
Cisco Networking Academy
Computer Literacy - Computer
Love Life Learning Centre
Similar Profiles
Liani Lindie BhilaLiani Lindie Bhila
Training Facilitator at Bellamatrix ICT FoundationTraining Facilitator at Bellamatrix ICT Foundation
Sophie Cindy MasekoSophie Cindy Maseko
Desktop Support Technician at Bellamatrix ICT FoundationDesktop Support Technician at Bellamatrix ICT Foundation
Sakhile Emmanuel MdlaloseSakhile Emmanuel Mdlalose
Grade12 Life Sciences Senior Mark and Deputy Marker at Department of EducationGrade12 Life Sciences Senior Mark and Deputy Marker at Department of Education