Busisiwe Cleopatra Nxumalo
Branch Advisor/Consltant
Florida
Summary
A positive, responsible, intelligent, leader, team player, driven. compassionate, self-motivated, reliable, committed and loyal personage.
A team player who thinks out of the box who is geared up to learn new trends on an ongoing basis.
Organized, attention to detail, high standards of own work quality.
Works well as an individual and as a team player. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
23
23
years of professional experience
Work History
Branch Advisor/Sales Consultant
First National Bank
Johannesburg
08.2015 - Current
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Utilized advanced Customer Relationship Management tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Stayed knowledgeable on latest Products and Services innovations and technological advancements through continuous training.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Stayed current on company offerings and industry trends.
Consultant/ Teller/ Administrator/ATM Custodian
First National Bank
09.2007 - 08.2015
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
- Implemented preventative maintenance measures, reducing equipment malfunctions and improving overall reliability of ATMs.
- Improved ATM uptime by performing regular maintenance and troubleshooting tasks.
- Maximized operational efficiency by consistently completing required documentation related to inventory controls, cash management, and service reports.
- Maintained security standards by adhering to company policies and procedures for ATM operations.
- Effectively coordinated with vendors on equipment repairs, ensuring machines were returned to full functionality as soon as possible.
Call Centre Agent
MTN
Johannesburg
12.2005 - 08.2007
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Educated customers about billing, payment processing and support policies and procedures.
Cashier/ Customer Service/ Trainee Finance Clerk
Woolworths
Johannesburg
02.2002 - 11.2005
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Reduced discrepancies in financial records through meticulous attention to detail and thorough data verification.
- Drafted and uploaded concise journal entries into accounting software systems.
- Input financial data and produced reports
Education
Fais (RE) Regulatory Examination Level 5
Moonstone
Johannesburg08-2015
Certificate in Banking Service Advise
Milpark Business School
Johannesburg, South Africa12-2009
Call Centre Program
Kelly Green Oaks
Johannesburg, South Africa12-2001
High School Diploma -
Orlando West High
Soweto, South Africa 04.2001 -
Skills
Presentation Skills
Client Engagement
Relationship Building
Teamwork and Collaboration
Problem-solving abilities
Professionalism
Adaptability and Flexibility
Excellent Communication
Effective Communication
Reliability
Active Listening
Task Prioritization
Problem-solving aptitude
Interpersonal Skills
Attention to Detail
Continuous Improvement
Timeline
Branch Advisor/Sales Consultant
First National Bank
08.2015 - Current
Consultant/ Teller/ Administrator/ATM Custodian
First National Bank
09.2007 - 08.2015
Call Centre Agent
MTN
12.2005 - 08.2007
Cashier/ Customer Service/ Trainee Finance Clerk
Woolworths
02.2002 - 11.2005
High School Diploma -
Orlando West High
04.2001 -
Fais (RE) Regulatory Examination Level 5
Moonstone
Certificate in Banking Service Advise
Milpark Business School
Call Centre Program
Kelly Green Oaks
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