BUSISIWE ZONDO

• Completed research, compiled data, updated spreadsheets, and produced timely reports.
• Analyzed problems and worked with teams to develop solutions.
• Interacted with customers by phone, email, or in-person to provide information.
• Sorted and organized files, spreadsheets, and reports.
• Facilitated successful completion of projects from concept to launch.
• Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
• Collaborated with senior management on new initiatives to build confidence.
• Prepared project presentations and reports to assist senior staff.
• Participated in workshops and presentations related to projects to gain knowledge.
• Developed effective improvement plans in alignment with goals and specifications.
• Generated reports detailing findings and recommendations.

• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Confirmed appointments, communicated with clients, and updated client records.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Corresponded with clients through email, telephone, or postal mail.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Managed multiple tasks and met time-sensitive deadlines.
• Answered central telephone system and directed calls accordingly.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Scheduled office meetings and client appointments for staff teams.