Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic
BUSISIWE YEKO

BUSISIWE YEKO

Germiston

Summary

Dedicated and experienced professional thrilled to have the opportunity to join your esteemed company. Strong background in retail and customer service, as evidenced by attached application. Confident that skills and expertise will be a perfect fit for your organization. Previous role at Edcon, a renowned retail giant, provided valuable experience in telephone etiquette and customer service, interacting with debt counselors and managing calls in the call center. Firmly believe that exceptional customer service is the cornerstone of any successful business.

Overview

13
13
years of professional experience

Work History

Admin specialist

Panther Star Investments trading as sasol owen dam
05.2018 - 10.2021
  • Making orders and receiving stock
  • Changing and determining the selling price of stock from cost price
  • Receiving calls from suppliers and clients
  • Cashing up and banking
  • Creating an invoice entry for every product received.
  • Paying all invoices via cash, bank deposit or via EFT
  • Filing
  • Supervising the cashiers, bakery assistants and merchandisers.

Cash and Control Manager

EDCON EDGARS HEMMINGWAYS
10.2015 - 01.2017
  • Allocating floats.
  • Float and store safe checks.
  • Banking
  • Reconciliation of store financial reports SFR
  • Staffing
  • Driving new business
  • Customer centric

Junior Fraud Analyst

Edcon RCO-Johannesburg
04.2012 - 10.2015
  • Analyzing all allocated accounts to meet daily productivity
  • Making outbound call to customers
  • Receiving inbound calls from customers, stores and RCO.
  • Conduct a security check by matching information given by customer with the data already in TransUnion/ XDS and on the account in vision.
  • Detect and block suspicious and fraudulent accounts.
  • Write a note/report on vision and Risknet based on the analysis of the call.
  • Advise customers what steps to take when their account has been used fraudulently.
  • Refer fraudulent accounts to investigators.

Debtors Clerk

Edcon RCO-Johannesburg
08.2010 - 03.2012
  • Knowledge of Vision (Mainframe)
  • Handling inbound and outbound calls from debt counselors, customers and stores.
  • Receiving and solving debt review related queries via telephone or email (Ms Outlook)
  • Using Ms Excel to record telephone queries.
  • Processing debt review applications and proposals.
  • Completing paid up letters via Ms Word.
  • Completing refund requests to be sent to finance department.
  • Faxing and emailing legal documents such as consent letters, certificate of balance, proposals, paid up letters etc, to debt counselors.

Internship contract

City of Johannesburg (Metro Centre)
02.2009 - 02.2010
  • Gaining knowledge of SAP: Finance
  • Creating requisition orders
  • Phoning the stores for quotations
  • Processing purchasing orders
  • Sending the orders for payment and
  • Receiving and processing cheques for payment of contributions
  • Updating MS Excel spreadsheet of the payments.
  • Compiling journals, balance sheet and reconciliation at the end of each month
  • Data and payments capturing
  • Drawing of files from records
  • Full asset management process

Education

National diploma in Credit Management - Credit Management

University of Johannesburg
Johannesburg
03.2008

Matric - High School

Edenvale High School
Edenvale

Skills

Retalix SAP, Avenue, Vision (Mainframe), Risknet, Noble, ITC, Windows XP, Windows 2000, MS Word, MS Excel, MS PowerPoint, Lotus Notes, MS Outlook and the Internet

Personal Information

ID Number: 8606161508086

References

  • Panther Star Investment trading as Sasol Owen dam, Lungelwa Doba, Admin Manager, owendamsasol@gmail.com, 047 531 4260, 0762868651
  • EDGARS HEMMINGWAYS, Sharon Botha, Stockroom Manager, EdghemmingwaysSR_0108@edcon.co.za, 043 709 6411, 076 143 2715
  • Edcon RCO-Johannesburg, Mr. Mduduzi Hlubi, Fraud Application Team Manager, mhlubi@edcon.co.za, 0118918600, 0724499744
  • City of Johannesburg, Mrs. Millicent Mabizela, Specialist: Bulk Contributions, millicentmab@joburg.org.za, 011 407 7420, 072 458 8212/078 6800 842

Timeline

Admin specialist

Panther Star Investments trading as sasol owen dam
05.2018 - 10.2021

Cash and Control Manager

EDCON EDGARS HEMMINGWAYS
10.2015 - 01.2017

Junior Fraud Analyst

Edcon RCO-Johannesburg
04.2012 - 10.2015

Debtors Clerk

Edcon RCO-Johannesburg
08.2010 - 03.2012

Internship contract

City of Johannesburg (Metro Centre)
02.2009 - 02.2010

National diploma in Credit Management - Credit Management

University of Johannesburg

Matric - High School

Edenvale High School

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BUSISIWE YEKO