BUSISIWE VILAKAZI
Senior Export Coordinator
BOKSBURG,GP
Summary
Dynamic professional with extensive experience in export documentation and logistics management. Known for implementing process enhancements that drive accuracy and customer satisfaction. Ready to leverage expertise to streamline operations and foster team growth.
Overview
18
18
years of professional experience
Work History
Senior Export Coordinator
Grundfos South Africa
12.2008 - Current
- Coordinated export documentation processes, ensuring compliance with international trade regulations.
- Managed logistics and shipping schedules to optimize delivery timelines for global clients.
- Collaborated with cross-functional teams to streamline order processing and reduce lead times.
- Implemented process improvements that enhanced accuracy of shipment tracking systems.
- Trained junior staff on export procedures and best practices, fostering a culture of continuous learning.
- Developed strategic relationships with freight forwarders to negotiate favorable terms and improve service quality.
- Analyzed export data to identify trends, providing insights for operational efficiencies and cost reductions.
- Led initiatives to enhance customer satisfaction through timely communication and resolution of shipping issues.
- Achieved faster response times to client inquiries by streamlining internal communication channels within the organization.
- Corrected billings and issued debit and credit memos for customers to reconcile accounting.
- Initiated and maintained customer master profiles to correct information and offer consistent service.
- Established a strong rapport with customs officers and government agencies, fostering positive relationships that facilitated smooth export transactions.
- Managed a high volume of export orders, prioritizing tasks effectively to meet tight deadlines.
- Ensured compliance with international trade regulations, diligently monitoring changes in export laws and updating company procedures accordingly.
- Coordinated closely with finance teams to ensure accurate invoicing of clients while adhering to international trade agreements.
- Developed comprehensive training materials for new hires, ensuring a smooth onboarding process for future Export Coordinators.
- Prepared and assembled documents to facilitate exports.
- Supported management decision-making by providing detailed reports on export activities, highlighting areas of strength as well as opportunities for improvement.
- Managed the accurate preparation of all necessary documentation including commercial invoices, packing lists, and certificates of origin to avoid complications during customs clearance.
- Facilitated clear communication between suppliers, customers, and transportation providers, ensuring all parties were well-informed throughout the export process.
- Collaborated closely with sales teams to establish strong relationships with key clients, driving repeat business for the company.
- Enhanced customer satisfaction with timely shipments and accurate documentation through meticulous attention to detail.
- Supported continuous improvement initiatives by regularly reviewing processes and implementing necessary updates to enhance efficiency.
- Coordinated cross-functional efforts for successful product launches in foreign markets, liaising between sales, marketing, and logistics teams.
- Communicated information and instructions to and from vendors to research and resolve operational problems.
- Maintained accurate records of all export transactions, facilitating easy retrieval of information when required for auditing or reporting purposes.
- Followed up with customers to resolve inquiries.
- Reduced costs for the company by negotiating favorable rates with freight forwarders and carriers.
- Minimized shipment delays by proactively identifying potential issues and addressing them promptly.
Senior Export Coordinator
Grundfos South Africa
12.2008 - Current
- Assisted in increasing overall export revenue by identifying new markets and targeting opportunities for growth.
- Participated in industry-related conferences and events to stay current on best practices and expand professional network within the field.
- Conducted regular market research to stay updated on industry trends and competitor activity in target regions.
- Streamlined export processes by implementing efficient coordination strategies and improving communication between departments.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
Education
No Degree - FREIGHT MANAGEMENT AND ADMIN FOR IMPORT & EXPORT
UNIVERSITY OF SOUTH AFRICA
Pretoria, South Africa 04.2001 -
Skills
Customs compliance
Trade compliance
Export documentation
Market analysis
Supply chain
Inventory management
Continuous improvement
Team leadership
Strong organizational skills
Office suite proficiency
Timeline
Senior Export Coordinator
Grundfos South Africa
12.2008 - Current
Senior Export Coordinator
Grundfos South Africa
12.2008 - Current
No Degree - FREIGHT MANAGEMENT AND ADMIN FOR IMPORT & EXPORT
UNIVERSITY OF SOUTH AFRICA
04.2001 -