Busisiwe Silwanyana
Assistant branch manager
Midrand,GP
Summary
Experienced professional in branch management with a strong background in operations and effective team leadership. Proven ability to excel in customer service, financial oversight, and staff development. Known for fostering collaboration and driving results. Seeking a challenging role where skills in strategic planning, teamwork, creative problem-solving, administration, and receptionist skills can be utilized to achieve business objectives.
Overview
10
10
years of professional experience
Work History
Assistant branch manager
CAPITEC BANK LIMITED
01.2018 - 01.2024
- Led the development and branch performance which resulted in branch meeting and exceeding its targets with 5% and qualified for quarterly increase
- Marketing strategies that resulted in a 8% increase in brand visibility and a 10% growth in sales within the first 6 month of 2024/2025 financial year
- Applications utilized: SAP, SAGE ESS, TEAMS, and Microsoft office
- Successfully led a Christmas makeover campaign of an elderly and children home as a way of giving back to the community
Receptionist and Admin
VULEKANI SPECIAL SCHOOL
01.2016 - 01.2018
- Responsible for the Principal's diary and executing all admin related duties
- Receipt, review of learner applications and documentation using SA SAMS
- Filling relevant documentation and coordinating payment processes as well as handling petty cash
- Operating switchboard and compiling monthly reports
- Handling incoming and outgoing mail, capturing data and compiling monthly reports
- Working as Personal assistant to the circuit manager
Administrative clerk-In-service training
DEPARTMENT OF EDUCATION
01.2014 - 01.2015
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
- Improved communication between departments through effective scheduling and coordination of meetings.
- Work as a personal assistant to the Circuit manager.
Education
Diploma - Public Management
ESAYIDI TVET COLLEGE
Kokstad, South Africa10-2015
Grade 12 -
CLYDESDALE S.S.S
11-2009
Skills
- Effective Time Management
- Proficient in Microsoft Office
- Collaborative Teamwork
- Strong Interpersonal Skills
- Strategic Decision Making
- Retail Banking Experience
- Team Building
- Calendar Coordination
- Office management
references
- Name: Miss Z Mpongoma( Manager)
Contact: 0710510201
Company: Capitec Bank
- Name :Mrs.P Rabaza
Contact: 0833815615/0783589453
Company: Department of Education
- Name: N.D.Doko ( Deputy Principal)
Contact: 0827243832
Company: Vulekani Special School
Timeline
Assistant branch manager
CAPITEC BANK LIMITED
01.2018 - 01.2024
Receptionist and Admin
VULEKANI SPECIAL SCHOOL
01.2016 - 01.2018
Administrative clerk-In-service training
DEPARTMENT OF EDUCATION
01.2014 - 01.2015
Diploma - Public Management
ESAYIDI TVET COLLEGE
Grade 12 -
CLYDESDALE S.S.S
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