Busisiwe Phillips

• Communicated effectively with clients regarding payment terms and account status updates.
• Utilized accounting software to track payments and generate financial reports efficiently.
• Collaborated with cross-functional teams to streamline billing procedures and enhance workflow efficiency.
• Monitored account aging reports to identify at-risk customers and initiate appropriate follow-up actions.
• Supported sales teams by providing accurate credit information for new and existing customers.
• Increased collection rates through proactive account management and regular follow-ups with clients.
• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
• Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
• Reached out to customers to check on payments and convey options.
• Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
• Maintained accurate records of all communications related to debtor management for audit purposes.
• Consistently met or exceeded targets set for reducing outstanding balances while adhering to strict deadlines.
• Performed checks of customer creditworthiness and current situations.
• Obtained payments and entered details into system.
• Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
• Managed outstanding balance amounts by evaluating reports and determining collection statuses.
• Followed up with delinquent accounts to obtain funds and reduce aging balances.

Manage Pre-Legal Accounts.

Sending Final demand letters and statements on student's accounts.

Answering telephone calls with relations to account queries.

Contact all arrear students to negotiate payments.

Ensure all the students' information is correct, including phone numbers and addresses. Handover unsuccessful accounts to attorneys Trace uncontainable students.

Manage arrears collected against targets.

Gathering information from voice recordings to assist with cancellation requests from students.

Load debit order payments!

Contact students after debit order has failed.

Make notes on EMC.

Assist Academic dept with information required.

Set up a new payment plan and new terms Administration in accordance with the above duties.

• Keep track of assigned accounts to identify outstanding debts.

• Plan course of action to recover outstanding payments.

• Locate and contact debtors to inquire of their payment status.

• Negotiate payoff deadlines or payment plans.

• Handle questions or complaints.

• Investigate and resolve discrepancies.

• Create trust relationships with debtors, when possible, to avoid future issues

• Listing clients on TransUnion

• Delisting clients on TransUnion

• Update account status and database regularly.

• Alert superiors of debtors unwilling or unable to pay when necessary.

• Comply with requirements when legal action is unavoidable.

• Sending Letters to the clients such as Notice and Final demand letters.