Summary
Overview
Work History
Education
Skills
Timeline
Generic

BUSISIWE PHAKATHI

Wilro Park,GP

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated Investment and asset management professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Hardworking and passionate job seeker with strong organizational skills who is eager to learn. Ready to help team achieve company goals.

Enthusiastic Customer Service Consultant, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the industry.

Experienced Asset Management administrator with over 10 years of experience in Wealth and Investment/ Asset management. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

13
13
years of professional experience

Work History

FICA AGENT

12.2021 - 06.2022
  • RAGING RIVER
  • Verifying FICA documentation through the prescribed FICA process as detailed in the company Risk Management Compliance Programme
  • Contacting new customers and following up with existing clients to obtain their FICA documentation
  • Using our 3rd Party Company to confirm client details directly with DHA
  • Report any form of suspicion when dealing with any client in the form of a fraudulent document, behaviour or transactions to your line Manager (STR/SAR Report)
  • Reviewing all withdrawals which meet a certain threshold, reporting your findings to your line Manager
  • Reviewing all deposits which meet a certain threshold, reporting all your findings to your line Manager
  • Reviewing all clients’ accounts prior to withdrawals being released, reporting this to your line Manager
  • Ensuring all duplicate accounts are reviewed and locked where needed
  • Daily screening of all registered accounts, to ensure all is in order as with our T&C
  • Ensure all referral Checks – Are valid clients
  • Ensuring all bonus allocations are valid
  • Work emails (Raging River account) are acknowledged and dealt with
  • Tracking, reporting and analysis of the above listed functions.

AUDIO TRANSCRIBER

07.2021 - 09.2021

Client Services Consultant

SILICA
12.2019 - 03.2021
  • Works within pressurized circumstances across teams to ensure client contacts and queries are understood and responded on appropriately
  • The Client Services Consultant plays a crucial role in achieving Raving Fans through:
  • Maintaining solid operational relationships
  • Collaborates to ensure understanding and resolution of all client queries
  • Identifies solutions and agrees resolution paths
  • Ensures regular feedback is provided until resolved – owns all contacts
  • Keeps updates within changes in the landscape to ensure solutions are tailored and relevant
  • By nature, is a Completer/Finisher who ensures all queries are resolved on AWD and Service Desk
  • Escalates timeously where appropriate, but never hands-off ownership
  • Always looking for ways to improve client experience fosters partnerships to improve cycle time

fica administrator

CLIFFE DEKKER HOFMEYR
08.2017 - 04.2019
  • General administration New client research Reviewing of FICA requests Responding to FICA queries Maintaining the FICA registers Following up on staff risk management training attendance and compliance Doing Audit returns and responding to auditors Checking for conflicts between clients and responding to fee-earners

LISP ADMINISTRATOR

INVESTEC ASSET MANAGEMENT
03.2017 - 07.2017
  • Processing of Lisp voluntary transfers
  • We receive an instruction from a client who would like to transfer his/her funds to another fund
  • Ensure that the necessary form is completed fully and signed and dated by the client
  • Ensure that there are enough funds to allow the transfer
  • Ensure that the client is FICA compliant
  • Send confirmation to the client about the transfer
  • Capture it onto our systems.

Offshore Administrator

Silica Financial Administration (Pty) Ltd
08.2014 - 02.2017
  • Index registration instructions within the stipulated cut off time
  • Quality Check (QC) registration instructions in accordance with business rules
  • Reject any incomplete instructions after QC & be “on-alert” for any suspicious transactions and report when necessary
  • Capturing New or Existing Client/Agent static information from instructions including new entities or portfolios, address changes, bank changes initial fees, annual fees etc
  • Updating Client/Agent accounts with suitable applications or KYC documentation (in accordance with business rules)
  • Verify registrations instructions by confirming whether the QC has been done correctly and the instruction has been captured correctly onto Fiscus (Competent Function)

Client services administrator

Silica Financial Administration (Pty) Ltd
11.2012 - 01.2013
  • Handling of client queries for the LISP department
  • Solving customer queries
  • Ensuring they qualify with FICA and FAIS Act
  • Ensuring that their monies are paid out on time

Offshore Administrator

SILICA FINANCIAL ADMINISTRATION (PTY) LTD
04.2010 - 10.2012
  • Index registration instructions within the stipulated cut off time
  • Quality Check (QC) registration instructions in accordance with business rules
  • Reject any incomplete instructions after QC & be “on-alert” for any suspicious transactions and report when necessary
  • Capturing New or Existing Client/Agent static information from instructions including new entities or portfolios, address changes, bank changes initial fees, annual fees etc
  • Updating Client/Agent accounts with suitable applications or KYC documentation (in accordance with business rules)
  • Verify registrations instructions by confirming whether the QC has been done correctly and the instruction has been captured correctly onto Fiscus (Competent Function)

unit trust administrator

STANLIB
04.2007 - 02.2010
  • Receiving instructions from clients and branches
  • Ensure compliance with company policies on money laundering and corporate governance (FICA, FAIS)
  • Quality check on all instructions received from client, branches, brokers
  • We ensure that all documentation is received before processing any transactions
  • Processing withdrawals of Money market and Equity Funds
  • Dealing with queries on a daily basis via telephone and emails
  • Control and Follow up on any outstanding queries
  • Building and Maintain client relationship
  • Making payments via IBC & MANCO
  • Ensuring that all instructions are completed within our SLA
  • Keep queues at a minimum level
  • Investigate and Resolve queries timeously
  • Achieve the set daily target

ADMIN officer

SAP
10.2006 - 03.2007
  • Standard bank
  • Capturing of invoices to, Processing payment of invoices
  • Ensuring that Business Units are paid on time
  • Ensuring that invoices comply with the standard requirement before capturing
  • Ensuring that invoices comply with Tax legislation

Education

grade 12 - undefined

METROPOLITAN RAUCALL

Financial Services Advise Services Certificate, UNISA - undefined

Business Management Diploma - undefined

BMT COLLEGE

VIP Payroll Administration Certificate, VIP Softline - undefined

Academy

Radio Production Certificate, NEMISA - undefined

TEFL CERTIFICATE, TEFL UNIVERSAL - undefined

BA COMMUNICATION SCIENCE - Communication Law

UNISA

IA - undefined

Skills

Risk management

undefined

Timeline

FICA AGENT

12.2021 - 06.2022

AUDIO TRANSCRIBER

07.2021 - 09.2021

Client Services Consultant

SILICA
12.2019 - 03.2021

fica administrator

CLIFFE DEKKER HOFMEYR
08.2017 - 04.2019

LISP ADMINISTRATOR

INVESTEC ASSET MANAGEMENT
03.2017 - 07.2017

Offshore Administrator

Silica Financial Administration (Pty) Ltd
08.2014 - 02.2017

Client services administrator

Silica Financial Administration (Pty) Ltd
11.2012 - 01.2013

Offshore Administrator

SILICA FINANCIAL ADMINISTRATION (PTY) LTD
04.2010 - 10.2012

unit trust administrator

STANLIB
04.2007 - 02.2010

ADMIN officer

SAP
10.2006 - 03.2007

grade 12 - undefined

METROPOLITAN RAUCALL

Financial Services Advise Services Certificate, UNISA - undefined

Business Management Diploma - undefined

BMT COLLEGE

VIP Payroll Administration Certificate, VIP Softline - undefined

Academy

Radio Production Certificate, NEMISA - undefined

TEFL CERTIFICATE, TEFL UNIVERSAL - undefined

BA COMMUNICATION SCIENCE - Communication Law

UNISA

IA - undefined

BUSISIWE PHAKATHI