BUSISIWE NKOSI
Operational Customer Support Agent
KABOKWENI
Summary
I am a dedicated and results-oriented customer service professional with over 9 years of proven success in delivering exceptional support and building lasting client relationships. Known for my integrity, strong work ethic, and ability to resolve complex issues with efficiency and empathy. I bring a track record of driving customer satisfaction, loyalty, and operational improvement. I am now seeking to contribute my skills and passion to a forward-thinking organisation that values excellence in customer experience.
Overview
17
17
years of professional experience
2012
2012
years of post-secondary education
3
3
Languages
Work History
Receptionist
Vodacom
- Welcome visitors
- Answering and transferring of calls
- Meet and greet visitors
- Sending's emails
- Petty cash control
- Setting of appointments between staff and clients
Operational Support Agent
Bebtus
12.2024 - Current
- Managed multiple priorities successfully while maintaining strict adherence to deadlines within a fast-paced environment.
- Participated in regular training sessions to stay updated on the latest product developments and industry trends.
- Enhanced customer satisfaction by effectively addressing and resolving support issues.
- Maintained detailed records of customer interactions, ensuring accurate tracking and followup.
Team Leader
Lottostar
06.2015 - 03.2024
- Handling day to day client queries
- Updating client's contact information
- Assisting client with password resetting
- Giving feedback regarding withdrawals
- Replying to queries sent via email
- Ensuring all e-mails for the day are answered
- Making sure e-mails are answered timeously within 24hrs
- Dealing with inbound and outbound calls
- Uploading and approving of FICA documents
- Tracing deposits and crediting amounts
- Compiling weekly report regarding work performance
- Conducting coaching sessions for agents to improve
Cashier
Fedics Catering
02.2008 - 05.2015
- Dealing with back office admin
- Doing reports
- Attending to and assisting clients with their orders
- Stock taking
Education
Certificate - Professional Receptionist and Personal Assistant
Damelin College
Certificate - Computer skills for Windows and Office
Damelin College
Grade 12 - Matric
Vulindlela Senior Secondary School
Compliance Online
OnlineSkills
Communications skills
Personal Information
- Date of Birth: 08/23/87
- Gender: Female
- Nationality: South African
- Driving License: Code 10
Timeline
Operational Support Agent
Bebtus
12.2024 - Current
Team Leader
Lottostar
06.2015 - 03.2024
Cashier
Fedics Catering
02.2008 - 05.2015
Receptionist
Vodacom
Certificate - Computer skills for Windows and Office
Damelin College
Grade 12 - Matric
Vulindlela Senior Secondary School
Certificate - Professional Receptionist and Personal Assistant
Damelin College
Compliance Online
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