BUSISIWE NKOSI
Operational Customer Support Agent
KABOKWENI
Summary
I am a dedicated and results-oriented customer service professional with over 9 years of proven success in delivering exceptional support and building lasting client relationships. Known for my integrity, strong work ethic, and ability to resolve complex issues with efficiency and empathy. I bring a track record of driving customer satisfaction, loyalty, and operational improvement. I am now seeking to contribute my skills and passion to a forward-thinking organisation that values excellence in customer experience.
Overview
17
17
years of professional experience
2012
2012
years of post-secondary education
3
3
Languages
Work History
Receptionist
Vodacom
- Welcome visitors
- Answering and transferring of calls
- Meet and greet visitors
- Sending's emails
- Petty cash control
- Setting of appointments between staff and clients
Operational Support Agent
Bebtus
12.2024 - Current
- Managed multiple priorities successfully while maintaining strict adherence to deadlines within a fast-paced environment.
- Participated in regular training sessions to stay updated on the latest product developments and industry trends.
- Enhanced customer satisfaction by effectively addressing and resolving support issues.
- Maintained detailed records of customer interactions, ensuring accurate tracking and followup.
Team Leader
Lottostar
06.2015 - 03.2024
- Handling day to day client queries
- Updating client's contact information
- Assisting client with password resetting
- Giving feedback regarding withdrawals
- Replying to queries sent via email
- Ensuring all e-mails for the day are answered
- Making sure e-mails are answered timeously within 24hrs
- Dealing with inbound and outbound calls
- Uploading and approving of FICA documents
- Tracing deposits and crediting amounts
- Compiling weekly report regarding work performance
- Conducting coaching sessions for agents to improve
Cashier
Fedics Catering
02.2008 - 05.2015
- Dealing with back office admin
- Doing reports
- Attending to and assisting clients with their orders
- Stock taking
Education
Certificate - Professional Receptionist and Personal Assistant
Damelin College
Certificate - Computer skills for Windows and Office
Damelin College
Grade 12 - Matric
Vulindlela Senior Secondary School
Compliance Online
OnlineSkills
Communications skills
Computer skills
Time management
Problem skills
Planning skills
Microsoft Office skills
Interpersonal skills
Intrapersonal skills
Active listening skills
Excellent customer service skills
Team player
Leadership skills
Personal Information
- Date of Birth: 08/23/87
- Gender: Female
- Nationality: South African
- Driving License: Code 10
Timeline
Operational Support Agent
Bebtus
12.2024 - Current
Team Leader
Lottostar
06.2015 - 03.2024
Cashier
Fedics Catering
02.2008 - 05.2015
Receptionist
Vodacom
Certificate - Computer skills for Windows and Office
Damelin College
Grade 12 - Matric
Vulindlela Senior Secondary School
Certificate - Professional Receptionist and Personal Assistant
Damelin College
Compliance Online