Busisiwe Mogale
Finance/Bank Professional
Pretoria
Summary
Dynamic individual with hands-on experience in the Financial Sector. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Reliable with experience in project management, process improvement and financial analysis. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Investigator Card Fraud
ABSA GROUP LIMITED
1 2020 - Current
- Investigate all theft, fraud and corruption cases allocated, end to end by ensuring that all investigative/operative methodologies and standards (e.g
- Planning, reporting) are adhered to within prescribed time limits
- Investigate all Credit Cards, Digital Fraud & Fleet Counterfeit Investigations, end to end
- Conduct site visits at merchants, and filling stations to obtain evidence and vouchers to supplement the investigation findings
- Compile a comprehensive case report containing the factual findings of the investigation, recommendations addressing people, processes, procedures and system failures or internal and external threats and forward the final report to Stakeholders
- Identify fraud risks or emerging risks during the course of an investigation or interactions with internal and external stakeholders, escalated upon discovery, to the relevant business unit and the Fraud Strategy Recoveries and Remediation Department for assessment and closing of gaps related to processes, policies and systems
- Conduct a proper risk assessment with each investigation, which includes quantification of the loss, insurance claims, media impact / exposure, blocking accounts, claims, provisions, risk mitigation and compliance reporting, Ombudsman queries and engaging with Group Legal Services etc
- Inform Heads of Business via e-mail of new trends / scams identified with further escalation to Stakeholders and Business Units for further actions
- Adhere and comply with the Group policies and procedures as set out on the Absa Intranet i.e
- Attestations, compulsory compliance training, via the Absa Learning system
- Work co-operatively with colleagues, contributing positively and constructively to the achievement of the organizations' objectives
- Conducting interviews and providing superior customer service to customers through various contacts made during the course of work performed
- Develop and maintain relationships (establish relevant networks) with all internal and external stakeholders
- Assume additional duties as required by management
- Perform continuous Improvement projects
- Provide Business Support.
Specialist: Customer Experience
ABSA GROUP LIMITED
01.2018 - 01.2020
- Create detailed maps of the customer journey to identify touch points and potential areas for improvement
- Develop comprehensive strategies that align with the Department's goal and address customer needs effectively
- Implement personalized experiences based on customer data and behaviour to increase engagement and satisfaction
- Ensure that customers have a seamless experience across all channels, including online and mobile
- Conducting root cause analysis on threats and advising and supporting management
- Conduct surveys, interviews, and focus groups to gather insights into customer preferences, pain points, and expectations
- Empower employees with the tools and authority to resolve issues effectively and enhance customer satisfaction
- Develop and manage processes for addressing and resolving customer complaints and issues in a timely manner
- Ensure that CX initiatives align with overall business objectives and support organizational growth
- Ensuring that the disciplinary code of conduct is adhered to
- Advocate for a customer-centric culture within the organization, encouraging leadership to prioritize CX
- Ensure that technology solutions are effectively integrated into the customer experience strategy.
Specialist: Fraud Analyst
ABSA GROUP LIMITED
Pretoria
01.2015 - 01.2018
- Fraud Detection and Prevention: Continuously monitor financial transactions and activities to detect suspicious patterns or anomalies
- Fraud Detection Systems: Utilize fraud detection software and tools to identify potential fraud risks and investigate alerts thereby Investigating Suspicious Activity
- Case Management: Investigate flagged transactions or activities by analyzing data, reviewing transaction histories, and conducting interviews if necessary
- Evidence Collection: Gather and document evidence to support fraud investigations and potential legal actions
- Risk Evaluation: Assess and evaluate risks associated with various processes, transactions, and customer behaviors
- Vulnerability Identification: Identify potential vulnerabilities in systems or processes that could be exploited by fraudsters
- Incident Reporting: Prepare detailed reports on fraud incidents, including findings, conclusions, and recommendations for corrective actions
- Maintain accurate and thorough records of investigations, evidence, and communications for compliance and legal purposes
- Best Practices: Recommend improvements to internal controls and best practices based on fraud trends and investigation outcomes
- Internal Collaboration: Work with other departments, such as finance, compliance, and IT, to address fraud risks and implement preventive measures
- Industry Trends: Keep up-to-date with the latest fraud trends, techniques, and technologies to enhance fraud detection and prevention strategies
- Training and Development: Participate in ongoing training and professional development to stay current with industry standards and best practices.
Education
NQFL 7 - Bachelor Of Commerce
Milpark Education
Johannesburg, South Africa 04.2001 -
NQFL6 - Desktop Investigations
University of Pretoria
Pretoria, South Africa 04.2001 -
NQFL6 - Forensic And Investigative Auditing
University of South Africa
South Africa 04.2001 -
NQFL 6 - Investigation&Management of Cyber&Electronic Crime
University of Pretoria
Pretoria, South Africa 04.2001 -
Some College (No Degree) - Advanced Certificate Fraud Examination
Anti Fraud Risk Investigations & Compliance Academ
Pretoria 04.2023 - Current
Skills
Research abilities
Interrogation skills
Complex case Investigations
Interviewing witnesses
Expert Problem Solving
Documentation Management
Customer Relations
Evidence processing
Ethical and honest
Root Cause Analysis
Customer Service
Names
Busisiwe Georginah
Personal Information
- Gender: Female
- Nationality: South African
- Driving License: Code B
Languages
English
Bilingual or Proficient (C2)
Sotho
Bilingual or Proficient (C2)
Tswana
Advanced (C1)
Tsonga
Bilingual or Proficient (C2)
Zulu
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
Swati
Advanced (C1)
Interests
Excellent Management and Leadership skills
Driving a high-performance culture
System optimization
Operations and Risk Management
Timeline
Some College (No Degree) - Advanced Certificate Fraud Examination
Anti Fraud Risk Investigations & Compliance Academ
04.2023 - Current
Specialist: Customer Experience
ABSA GROUP LIMITED
01.2018 - 01.2020
Specialist: Fraud Analyst
ABSA GROUP LIMITED
01.2015 - 01.2018
NQFL 7 - Bachelor Of Commerce
Milpark Education
04.2001 -
NQFL6 - Desktop Investigations
University of Pretoria
04.2001 -
NQFL6 - Forensic And Investigative Auditing
University of South Africa
04.2001 -
NQFL 6 - Investigation&Management of Cyber&Electronic Crime
University of Pretoria
04.2001 -
Investigator Card Fraud
ABSA GROUP LIMITED
1 2020 - Current
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