Busisiwe Mbentse
Customer Service Operator
21760\98 Nombela Drive Boksburg
Summary
Proven Customer Service Operator at KTC-ZA (KAPTCH) with a track record of enhancing customer satisfaction and streamlining processes. Leveraged problem-solving skills and CRM software expertise to exceed sales targets at Edcon Group. Fluent in English and African languages, adept at building relationships and achieving results through exceptional service and product knowledge.
Overview
17
17
years of professional experience
Work History
Customer Service Operator
KTC-ZA (KAPTCH)
Centurion
04.2013 - Current
- Collaborated with team members to share best practices and improve overall service quality.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Boosted sales with proactive upselling of products and services tailored to individual customer needs.
- Delivered exceptional service through effective communication, active listening, and empathy towards customers'' situations.
Sales Associate
Edcon Group
Johannesburg
11.2007 - jun2010
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Education
Certificate Call Centre - Customer Service
Southampton College
05-2007
High School Diploma -
Phumlani High School
01-2004
Skills
- Customer account updates
- Customer service excellence
- Product knowledge
- Typing speed
- Account updating
- CRM software
- Refunds processing
- Customer communications
- Problem-solving skills
- Customer service
- Cash handling
System documentation
- FLUENT IN ENGLISH AND AFRICAN LANGUAGES
Personal Information
Title: Customer Service Operator
Additional Information
Reference
Name: Nelly Ndaba
cell:073 128 3095 \083 445 9782
Position: Supervisor Ktc-za
Name: Mashudu Mulaudzi
Cell:081 335 4472
Position :Area Manager Ktc-za
Name: Lebohang Peter Hlambela
Cell:072 473 8129
Position: Supervisor Edcon and Ktc-za
Timeline
Customer Service Operator
KTC-ZA (KAPTCH)
04.2013 - Current
Sales Associate
Edcon Group
11.2007 - jun2010
Certificate Call Centre - Customer Service
Southampton College
High School Diploma -
Phumlani High School
Similar Profiles
Marcia NaidooMarcia Naidoo
Senior Operations Manager at KTC-ZASenior Operations Manager at KTC-ZA
Pretty KhuboniPretty Khuboni
Customer Service Supervisor at KTC-ZACustomer Service Supervisor at KTC-ZA
Law NkosiLaw Nkosi
Desktop Support Engineer at KTC-ZADesktop Support Engineer at KTC-ZA