Summary
Overview
Work History
Education
Skills
References
ADDITIONAL INFORMATION
Timeline
Hi, I’m

Busisiwe Mbatha

Commissioner
Johannesburg
Busisiwe Mbatha

Summary

Experienced Employee Relations Specialist with demonstrated history of working in various industries, fostering key relationships between management and employees which ultimately impact outputs and increase profit margins. I am an expert in assisting companies and individuals deal with misconduct, incapacity, grievance process, strike handling, CCMA, Statutory and Bargaining council disputes, union management, employment legislation, employment contracts, complex termination & transfer of business processes in the Labour Management context. I have also developed and conducted IR training and am a qualified facilitator and assessor.

I currently specialise in dispute resolution process management where I facilitate conciliation, mediation and arbitration.

Overview

29
years of professional experience
3
Languages

Work History

Commission for Conciliation, Mediation and Arbitration

CCMA Commissioner
09.2023 - Current

Job overview

  • Conduct Conciliation, Arbitration, Con-Arb and In-limine hearings
  • Draft settlement agreements, arbitration awards and rulings
  • Complete case documentation and procedural requirements
  • Comply with statutory framework in handling disputes

Shandu Labour Solutions

IR CONSULTANT
09.2020 - 08.2023

Job overview

  • Outsourced IR consultant functions for various clients including:
  • Update and advise IR team of changes to legislation, case law, best practice relating to IR and Clients business.
  • Chair disciplinary enquiries.
  • Develop, facilitate, assess IR training.
  • Handle incapacity, Chair incapacity enquiries.
  • Give IR support to HR Staff when required.
  • Represent clients with disputes at the various councils and the commission.
  • Centralised auditing of Limited Duration Contracts, submitting monthly reports and making recommendations.

AMT Placement Services

IR SPECIALIST
01.2013 - 08.2020

Job overview

  • Conduct research into and keep abreast of changes within employment relations practice and legislation. (LRA, BCEA, OHSA, and relevant bargaining council agreements as well as PLA agreements).
  • Provide advice and recommendations to management with regards to HR and Industrial relations (IR) policies and strategies (including implementation).
  • Provide advice and guidance to line management on ER policies and matters.
  • Coordinate and manage disciplinary case processes (including CCMA attendance) to ensure consistent and fair application of policy and legislation.
  • Maintain relationships with unions by continuously communicating with shop stewards.
  • Ensure effective management of grievance, disputes and disciplinary matters.
  • Conduct performance counselling for poor performance and manage grievance procedures.
  • Manage day-to-day query resolution with regards to basic conditions of employment and HR policies.
  • Conduct formal IR training to maintain understanding of IR practices.
  • Provide inputs into the review and amendment of HR policies, procedures and processes.
  • Ensure minimization of Labour disputes and grievances.
  • Managing of industrial action whether protected or not.
  • Training AMT reps and client supervision and foremen on how to handle day to day IR disputes.
  • Full HR function including recruitment and induction process.
  • Attending monthly meetings with line management.
  • Preparing weekly and monthly management reports.
  • Building and maintaining relationship with all clients.

AMT Placement Services

IR OFFICER
02.2011 - 12.2012

Job overview

  • Conduct research into and keep abreast of changes within employment relations practice and legislation. (LRA, BCEA, OHSA, and relevant bargaining council agreements as well as PLA agreements).
  • Provide advice and recommendations to management with regards to HR and Industrial relations (IR) policies and strategies (including implementation).
  • Provide advice and guidance to line management on ER policies and matters.
  • Coordinate and manage disciplinary case processes (including CCMA attendance) to ensure consistent and fair application of policy and legislation.
  • Maintain relationships with unions by continuously communicating with shop stewards.
  • Ensure effective management of grievance, disputes and disciplinary matters.
  • Conduct performance counselling for poor performance and manage grievance procedures.
  • Manage day to day query resolution with regards to basic conditions of employment and HR policies.
  • Develop and conduct formal IR training to maintain understanding of IR practices.
  • Provide inputs into the review and amendment of HR policies, procedures and processes.
  • Ensure minimization of Labour disputes and grievances.
  • Managing of industrial action whether protected or not.
  • Training AMT reps and client supervision and foremen on how to handle day to day IR disputes.
  • Full HR function including recruitment and induction process.

AMT Placement Services

ACTING HR/IR MANAGER
01.2012 - 01.2012

Job overview

  • All IR/HR manager functions during the managers’ maternity leave including providing a specialist service in the following industrial relations process areas:
  • Collective Bargaining
  • Strike Management
  • Policy Writing
  • Dispute management
  • Participative management
  • Compliance and Assurance
  • Discipline and grievance management
  • Strategic planning
  • Information management
  • Industrial relations training
  • Managing the exemption application and monitoring process

Tlhafefang Placements

ACCOUNTS MANAGER
02.2006 - 01.2011

Job overview

  • Managing payroll queries
  • Full HR function
  • Attending monthly meetings with line management
  • Reconciliation of account queries
  • Preparing weekly and monthly management reports.
  • Managing of performance
  • Building and maintaining relationship with all clients.
  • Headcount management.
  • Initiating and chairing of disciplinary hearings.
  • Representing the company at the CCMA

Telkom

TECHNICIAN
01.1997 - 12.2005

Job overview

  • Maintenance of transmission equipment
  • Management of special investigation on the network
  • Management of planned work on network
  • Managing the fault repair process on network

Education

Maccauvlei Learning Academy

Facilitation Skills Programme - Incomplete

Maccauvlei Learning Academy

Conducting outcome based Assessments

Milpark Business School

MBA – incomplete

University of Witswatersrand

Labour Dispute Resolution Practice Certificate
07.2021

Central University of Technology

BTECH – Advanced Human Resources Management
11.2020

Wits Business School

Business management for Service Providers
11.2018

University of South Africa

Programme in Advanced Labour Law
02.2018

Maccauvlei Learning Academy

Human resources diploma
01.2017

University of South Africa

Labour Relations Management Certificate
09.2011

SA Labour Guide

Chairing of disciplinary hearings Certificate
09.2010

Telkom Internal Course

TDI (Junior Female Managers’ Development Program)
01.2004

Roodepoort Technical College

Diploma Electrical engineering
01.1999

Skills

References

Xander, Van Wyk, Ex - IRM, 071-492-4145, AMT Placement Services (HRM consulting)

ADDITIONAL INFORMATION

  • DRIVERS LICENCE
  • Code 8
  • CRIMINAL RECORD
  • No

Timeline

CCMA Commissioner

Commission for Conciliation, Mediation and Arbitration
09.2023 - Current

IR CONSULTANT

Shandu Labour Solutions
09.2020 - 08.2023

IR SPECIALIST

AMT Placement Services
01.2013 - 08.2020

ACTING HR/IR MANAGER

AMT Placement Services
01.2012 - 01.2012

IR OFFICER

AMT Placement Services
02.2011 - 12.2012

ACCOUNTS MANAGER

Tlhafefang Placements
02.2006 - 01.2011

TECHNICIAN

Telkom
01.1997 - 12.2005

Maccauvlei Learning Academy

Conducting outcome based Assessments

Milpark Business School

MBA – incomplete

University of Witswatersrand

Labour Dispute Resolution Practice Certificate

Central University of Technology

BTECH – Advanced Human Resources Management

Wits Business School

Business management for Service Providers

University of South Africa

Programme in Advanced Labour Law

Maccauvlei Learning Academy

Human resources diploma

University of South Africa

Labour Relations Management Certificate

SA Labour Guide

Chairing of disciplinary hearings Certificate

Roodepoort Technical College

Diploma Electrical engineering

Maccauvlei Learning Academy

Facilitation Skills Programme - Incomplete

Telkom Internal Course

TDI (Junior Female Managers’ Development Program)
Busisiwe MbathaCommissioner