Hi, I’m
Busisiwe Mbatha
Commissioner
Johannesburg
Summary
Experienced Employee Relations Specialist with demonstrated history of working in various industries, fostering key relationships between management and employees which ultimately impact outputs and increase profit margins. I am an expert in assisting companies and individuals deal with misconduct, incapacity, grievance process, strike handling, CCMA, Statutory and Bargaining council disputes, union management, employment legislation, employment contracts, complex termination & transfer of business processes in the Labour Management context. I have also developed and conducted IR training and am a qualified facilitator and assessor.
I currently specialise in dispute resolution process management where I facilitate conciliation, mediation and arbitration.
Overview
29
years of professional experience
3
Languages
Work History
Commission for Conciliation, Mediation and Arbitration
CCMA Commissioner
09.2023 - Current
Job overview
- Conduct Conciliation, Arbitration, Con-Arb and In-limine hearings
- Draft settlement agreements, arbitration awards and rulings
- Complete case documentation and procedural requirements
- Comply with statutory framework in handling disputes
Shandu Labour Solutions
IR CONSULTANT
09.2020 - 08.2023
Job overview
- Outsourced IR consultant functions for various clients including:
- Update and advise IR team of changes to legislation, case law, best practice relating to IR and Clients business.
- Chair disciplinary enquiries.
- Develop, facilitate, assess IR training.
- Handle incapacity, Chair incapacity enquiries.
- Give IR support to HR Staff when required.
- Represent clients with disputes at the various councils and the commission.
- Centralised auditing of Limited Duration Contracts, submitting monthly reports and making recommendations.
AMT Placement Services
IR SPECIALIST
01.2013 - 08.2020
Job overview
- Conduct research into and keep abreast of changes within employment relations practice and legislation. (LRA, BCEA, OHSA, and relevant bargaining council agreements as well as PLA agreements).
- Provide advice and recommendations to management with regards to HR and Industrial relations (IR) policies and strategies (including implementation).
- Provide advice and guidance to line management on ER policies and matters.
- Coordinate and manage disciplinary case processes (including CCMA attendance) to ensure consistent and fair application of policy and legislation.
- Maintain relationships with unions by continuously communicating with shop stewards.
- Ensure effective management of grievance, disputes and disciplinary matters.
- Conduct performance counselling for poor performance and manage grievance procedures.
- Manage day-to-day query resolution with regards to basic conditions of employment and HR policies.
- Conduct formal IR training to maintain understanding of IR practices.
- Provide inputs into the review and amendment of HR policies, procedures and processes.
- Ensure minimization of Labour disputes and grievances.
- Managing of industrial action whether protected or not.
- Training AMT reps and client supervision and foremen on how to handle day to day IR disputes.
- Full HR function including recruitment and induction process.
- Attending monthly meetings with line management.
- Preparing weekly and monthly management reports.
- Building and maintaining relationship with all clients.
AMT Placement Services
IR OFFICER
02.2011 - 12.2012
Job overview
- Conduct research into and keep abreast of changes within employment relations practice and legislation. (LRA, BCEA, OHSA, and relevant bargaining council agreements as well as PLA agreements).
- Provide advice and recommendations to management with regards to HR and Industrial relations (IR) policies and strategies (including implementation).
- Provide advice and guidance to line management on ER policies and matters.
- Coordinate and manage disciplinary case processes (including CCMA attendance) to ensure consistent and fair application of policy and legislation.
- Maintain relationships with unions by continuously communicating with shop stewards.
- Ensure effective management of grievance, disputes and disciplinary matters.
- Conduct performance counselling for poor performance and manage grievance procedures.
- Manage day to day query resolution with regards to basic conditions of employment and HR policies.
- Develop and conduct formal IR training to maintain understanding of IR practices.
- Provide inputs into the review and amendment of HR policies, procedures and processes.
- Ensure minimization of Labour disputes and grievances.
- Managing of industrial action whether protected or not.
- Training AMT reps and client supervision and foremen on how to handle day to day IR disputes.
- Full HR function including recruitment and induction process.
AMT Placement Services
ACTING HR/IR MANAGER
01.2012 - 01.2012
Job overview
- All IR/HR manager functions during the managers’ maternity leave including providing a specialist service in the following industrial relations process areas:
- Collective Bargaining
- Strike Management
- Policy Writing
- Dispute management
- Participative management
- Compliance and Assurance
- Discipline and grievance management
- Strategic planning
- Information management
- Industrial relations training
- Managing the exemption application and monitoring process
Tlhafefang Placements
ACCOUNTS MANAGER
02.2006 - 01.2011
Job overview
- Managing payroll queries
- Full HR function
- Attending monthly meetings with line management
- Reconciliation of account queries
- Preparing weekly and monthly management reports.
- Managing of performance
- Building and maintaining relationship with all clients.
- Headcount management.
- Initiating and chairing of disciplinary hearings.
- Representing the company at the CCMA
Telkom
TECHNICIAN
01.1997 - 12.2005
Job overview
- Maintenance of transmission equipment
- Management of special investigation on the network
- Management of planned work on network
- Managing the fault repair process on network
Education
Maccauvlei Learning Academy
Facilitation Skills Programme - Incomplete
Maccauvlei Learning Academy
Conducting outcome based Assessments
Milpark Business School
MBA – incomplete
University of Witswatersrand
Labour Dispute Resolution Practice Certificate
07.2021
Central University of Technology
BTECH – Advanced Human Resources Management
11.2020
Wits Business School
Business management for Service Providers
11.2018
University of South Africa
Programme in Advanced Labour Law
02.2018
Maccauvlei Learning Academy
Human resources diploma
01.2017
University of South Africa
Labour Relations Management Certificate
09.2011
SA Labour Guide
Chairing of disciplinary hearings Certificate
09.2010
Telkom Internal Course
TDI (Junior Female Managers’ Development Program)
01.2004
Roodepoort Technical College
Diploma Electrical engineering
01.1999
Skills
References
Xander, Van Wyk, Ex - IRM, 071-492-4145, AMT Placement Services (HRM consulting)
ADDITIONAL INFORMATION
- DRIVERS LICENCE
- Code 8
- CRIMINAL RECORD
- No
Timeline
CCMA Commissioner
Commission for Conciliation, Mediation and Arbitration
09.2023 - Current
IR CONSULTANT
Shandu Labour Solutions
09.2020 - 08.2023
IR SPECIALIST
AMT Placement Services
01.2013 - 08.2020
ACTING HR/IR MANAGER
AMT Placement Services
01.2012 - 01.2012
IR OFFICER
AMT Placement Services
02.2011 - 12.2012
ACCOUNTS MANAGER
Tlhafefang Placements
02.2006 - 01.2011
TECHNICIAN
Telkom
01.1997 - 12.2005
Maccauvlei Learning Academy
Conducting outcome based Assessments
Milpark Business School
MBA – incomplete
University of Witswatersrand
Labour Dispute Resolution Practice Certificate
Central University of Technology
BTECH – Advanced Human Resources Management
Wits Business School
Business management for Service Providers
University of South Africa
Programme in Advanced Labour Law
Maccauvlei Learning Academy
Human resources diploma
University of South Africa
Labour Relations Management Certificate
SA Labour Guide
Chairing of disciplinary hearings Certificate
Roodepoort Technical College
Diploma Electrical engineering
Maccauvlei Learning Academy
Facilitation Skills Programme - Incomplete
Telkom Internal Course
TDI (Junior Female Managers’ Development Program)