BUSISIWE MATLENA
Facilitator
Johannesburg
Summary
Results-driven professional with extensive experience in education, facilitation, and quality assurance. Specializes in delivering structured learning, coaching public speaking, and assessing performance. Recognized for exceptional report review accuracy and awarded Employee of the Month for sales achievements. Holds a Bachelor’s degree in Public Administration and Economics and a 120-hour TEFL certification.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Facilitator
ABC International
05.2026 - Current
- Facilitate English language instruction for international students across Foundation, Basic, Intermediate, and Advanced levels, adapting teaching methods and learning activities to accommodate varying proficiency levels and learning needs.
- Coach students in public speaking and presentation skills, developing their speech delivery, confidence, articulation, audience engagement, and ability to communicate ideas effectively in front of an audience.
- Conducted assessments, marked student work, and moderated evaluations to ensure assessment accuracy, track learner progress, and deliver constructive feedback for continuous improvement.
- Prepared administrative documentation, student evaluations, and progress reports, ensuring clear communication and accurate records of student performance and development.
- Coordinated monthly educational and recreational excursions for international students, enhancing activity planning, organisation, and student engagement in the learning experience.
COPY CHECKER
Human Experience AU
11.2024 - 10.2025
- Quality-checked 70+ mystery shopping reports weekly, ensuring compliance with brand guidelines to support client standards.
- Maintained fast turnaround times while achieving high accuracy and clarity in all reports.
- Delivered polished, error-free reports that consistently enhanced client confidence in our services.
SALES ASSISTANT
Kingsmead
10.2023 - 01.2024
- Delivered exceptional customer service, enhancing customer satisfaction and supporting efficient daily store operations.
- Achieved “Employee of the Month” (December 2023) for highest sales performance.
- Developed persuasive communication and relationship-building skills, fostering positive customer interactions in a retail environment.
SALES CONSULTANT
iTalk Call Centre
11.2022 - 01.2023
- Sold insurance products through outbound calls, consistently meeting weekly sales targets.
- Developed strong client relationships by clearly explaining product benefits and effectively addressing objections.
- Ensured compliance with regulatory requirements while maintaining accurate client records.
- Enhanced persuasive communication and resilience in high-pressure sales environments.
TEACHER (GRADE 1)
Miracle Eden Primary School
05.2022 - 09.2022
- Supported lesson delivery for literacy and numeracy, engaging 30+ learners in active learning.
- Enhanced classroom management and communication skills to create a positive learning environment.
- Tailored teaching methods to individual learner needs, fostering patience and effective problem-solving.
Education
120hr TEFL Certificate - Education
TEFL Universal
Remote 01.2022 - 05.2022
Bachelor of Public Administration And Economics - Public Administration
University of Zululand
KZN 01.2019 - 11.2021
High School Diploma -
St Enda's Secondary School
Johannesburg, South Africa 01.2014 - 12.2018
Concessions Facilitation Certification - Concessions Facilitation
BrightSparkz
Remote 04.2026 - 04.2026
Skills
Language instruction
Presentation coaching
Assessment moderation
Learner development
Programme coordination
Report writing
Administrative support
Verbal & Written Communication
Proofreading & Quality Control
Group management
Cross-cultural communication
Critical thinking
Interests
Fitness, reading, hiking, modeling, and photography
Fitness, reading, hiking, and photography.
I bring positive energy, a strong sense of responsibility, and a commitment to excellence to every environment I am part of. I take pride in producing high-quality work, paying attention to detail, and continuously improving my skills. Outside of work, I enjoy fitness, reading, modelling, and hiking, which reflect my appreciation for personal development, creativity, and an active lifestyle.
Timeline
Facilitator
ABC International
05.2026 - Current
Concessions Facilitation Certification - Concessions Facilitation
BrightSparkz
04.2026 - 04.2026
COPY CHECKER
Human Experience AU
11.2024 - 10.2025
SALES ASSISTANT
Kingsmead
10.2023 - 01.2024
SALES CONSULTANT
iTalk Call Centre
11.2022 - 01.2023
TEACHER (GRADE 1)
Miracle Eden Primary School
05.2022 - 09.2022
120hr TEFL Certificate - Education
TEFL Universal
01.2022 - 05.2022
Bachelor of Public Administration And Economics - Public Administration
University of Zululand
01.2019 - 11.2021
High School Diploma -
St Enda's Secondary School
01.2014 - 12.2018