BUSISIWE MATLALA
ADMINISTRATOR
68 Diakonia Avenue, Durban,
Summary
Experienced Office Administrator with expertise in office coordination, collaboration, and strong analytical and computer skills. Thrives in both independent and team settings, excelling in taking initiative and delivering impactful results. Skilled in negotiation, coaching, and mentoring, with a dedication to continuous improvement. Passionate about excellence and eager to make a significant impact on your organization.
Overview
4
4
years of professional experience
2
2
Languages
Work History
OFFICE ADMINISTRATOR / FACILITATOR
Anchor Africa Professional Training
Durban
09.2022 - Current
- Expert in Office and Business Administration, ensuring excellence in Quality Assurance and policy review.
- Demonstrate leadership skills as a Workplace Mentor and Team Leader.
- Skilled in facilitating both accredited and non-accredited training programs and courses.
- Proficient in Project Management, particularly in organizing HIV Talks and workshops.
- Experienced in sourcing and recruiting unemployed learners.
- Conduct comprehensive Project Research and implement Learnership rollout plans.
- Preparation and submission of WSPs & ATRs, with workshop attendance and active participation.
- Participation in Employment Equity workshops and handle related preparations, calculations, and submissions.
- Analyze company payrolls and financials for necessary submissions.
- Adhere to BBBEE requirements, including evidence compilation and document verification before audits.
- Liaise effectively with clients for document preparation and managed BBBEE files efficiently.
- Mentor and coach learners to foster growth and development.
- Coordinate communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintaining electronic and paper filing systems for easy retrieval of information.
- Track office supplies and restocked low items to keep team members on-task and productive.
- Contributing to a positive work environment by fostering strong working relationships among colleagues.
- Assist in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
FACILITATOR/JUNIOR LECTURER
Africa College of Technology
Durban
03.2021 - 08.2022
- Facilitated Nated subjects in Business, Finance, Communication, and Public Administration (N4-6).
- Conducted computer classes to enhance tech skills and digital literacy.
- Prepared students for examinations to ensure academic success.
- Administered and invigilated exams with precision.
- Efficiently managed reception and office administrative tasks, including tuition fee billing and administration.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
FRONT OFFICER
UNICITI self-catering apartments
Durban
08.2021 - 01.2022
- Handled customer inquiries promptly, driving satisfaction.
- Managed reservations efficiently, optimizing sales.
- Executed billing processes, ensuring accurate transactions.
- Directed front-office administration and advertising, enhancing visibility.
Education
Grade12 (Matric) -
St Matthews Private Secondary School
04.2001 -
National Diploma - Accounting
Durban University of Technology
04.2001 -
National Certificate - Business Administration
Anchor Africa Professional Training
04.2001 -
Skills
Responsible and resilient
Independent and collaborative work
Microsoft Office proficient and Computer literate
Negotiation, coaching and mentoring skills
Ethics-focused and Professionalism
Analytical and Problem-solving abilities
Attention to detail
Organizational skills
Adaptability to change
Effective communication
Client Orientation and Customer Service
Action and Outcome Orientation
Personal Information
- Date of Birth: 12/15/99
- Nationality: South African
- Marital Status: Single
Timeline
OFFICE ADMINISTRATOR / FACILITATOR
Anchor Africa Professional Training
09.2022 - Current
FRONT OFFICER
UNICITI self-catering apartments
08.2021 - 01.2022
FACILITATOR/JUNIOR LECTURER
Africa College of Technology
03.2021 - 08.2022
Grade12 (Matric) -
St Matthews Private Secondary School
04.2001 -
National Diploma - Accounting
Durban University of Technology
04.2001 -
National Certificate - Business Administration
Anchor Africa Professional Training
04.2001 -
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