Trello
Busisiwe Mahoko
Writer, Publisher, Social Media And Administrator
Johannesburg
Summary
Astute and organized professional with knowledge of service delivery and proven multitasking abilities. Committed and dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual, possessing superb data entry, time management, and customer service skills to drive business results. Offering over 20 years of experience providing quality administrative support and customer service to clients.
Overview
21
21
years of professional experience
29
29
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Virtual Assistant, Social Media Manager
The Mahoko House
Johannesburg
08.2017 - Current
- Oversaw administrative functions, customer service and replied to 150 client emails.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Completed business correspondence, transcription and data entry.
- Analyzed and reported social media and online marketing campaign results.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Executed travel arrangements by researching and booking flights and accommodations.
- Created actionable plans to grow and maintain followers through Twitter, Facebook and Instagram.
- Increased customer engagement through social media.
- Researched topics and events to support supervisor's work agenda and projects.
- Engaged relevant influencers to build brand awareness.
- Managed team to generate original content and moderate online community members.
- Communicated with followers to promptly respond to queries and monitor reviews.
- Ordered gifts for clients for holidays and in recognition of special accomplishments.
- Organized and managed team tasks using Trello and Asana.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Worked with department personnel to deliver brand consistency in social media messages.
- Conducted research to determine current benchmark trends and audience preferences.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
Junior Executive Secretary
Media24
Hatfield, Pretoria
06.2014 - 07.2017
- Managed over 10 diaries and organized meetings and appointments, often controlling access to manager/executive.
- Typed, compiled, and prepared reports, presentations and correspondence.
- Implemented and maintained procedures/administrative systems
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Organized and updated schedules for executives.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Orchestrated successful conferences and associated travel for speakers and attendees.
- Interacted with vendors to purchase and set up equipment and services.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Wrote reports, executive summaries and newsletters.
- Coordinated events and worked on ad hoc projects.
- Handled incoming and outgoing mail, email and faxes.
- Executed basic banking and bookkeeping tasks.
- Oversaw daily household activities for traveling clients and executives.
- Screened personal and business calls and directed to appropriate party.
- Created and managed office systems to efficiently deal with documentation.
Procurement and Stock Manager
Pooe And Associates
Bryanston, Johannesburg
04.2012 - 05.2014
- Prepared, organized and stored information in paper and digitally
- Dealt with queries on phone and by email and managed reception
- Managed diaries, scheduled meetings, and booked rooms
- Took and typed meeting minutes and sent them to staff
- Drafted letters and reports
- Used Travel-With-Lia software to arrange travel and accommodation
- Arranged post and deliveries with Aramex, DHL, and FedEx.
- Updated computer records and staff details with different company databases
- Maintained office system and made sure Xerox printers had full and spare ink cartridges and also made sure printing machines had enough printing paper and were up-to-date
- Liaised with different departments, suppliers, contractors, and hospitals maintaining their inventory reports, including negotiating their purchase requests
- Planned and executed all communications and media actions on all channels, including online and social media
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Diminished accidents by 90% by identifying root causes for corrective action.
Media Intern and Account Manager
Avusa Media
Rosebank, Johannesburg
02.2007 - 04.2012
- Managed 4 company's social media accounts and posted content
- Brainstormed campaign ideas
- Developed content for dissemination via press releases, social media, websites and other distribution channels.
- Monitored various social media platforms, such as Facebook, Instagram, and Twitter.
- Analyzed analytics to gauge success of campaigns
- Understood overall concept of company, including brand, customer, product goals, and all other aspects of service.
- Engaged with customers or clients and provided services.
- Appropriately managed organization's media budget.
- Provided suggestions to management for improving customer experience on social platforms and internal processes.
- Learned and became proficient on internal software systems
- Served as organization's media liaison and formal spokesperson
- Built and managed organization's social media profile and presence
- Built long-term relationships with media influencers.
- Managed and created content for company social media outlets
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Created content strategies for digital media.
- Participated in team-building activities to enhance working relationships.
Administrator and Cashier
Pick N Pay
Strubans Valley, Johannesburg
10.2001 - 02.2007
- Listened to 45 customers' questions and concerns, and provided answers or responses, including handling returns and complaints.
- Provided vast information about products and services.
- Took over 200 orders, calculated charges, and processed billing or payments.
- Reviewed or changed 100 customer accounts and recorded details of customer contacts and actions taken.
- Reviewed and selected over 60 standard responses for answers or solutions, then referred customers to supervisors or more experienced employees.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Addressed customer needs and made product recommendations to increase sales.
- Provided friendly service and assistance to clients to promote customer loyalty, satisfaction, and sales.
Education
BA - Creative Writing
University of South Africa
Florida, South Africa 02.1999 - Current
High School Diploma -
Immaculata Secondary School
Diepkloof, South Africa 01.1994 - 12.1998
Skills
Problem-solving & Document Conversion
undefinedCertification
Creative writing: Advanced Microsoft Suite
Accomplishments
- Achieved Certification for the 6th Time Nomination for Vita Basadi Awards
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with a team of 10 in the development of Mahoko Publishers.
- Achieved Certification in Advanced PA and Administration by completing the Personal Assistant and Administrator courses with accuracy and efficiency.
- Achieved Certification for Social Media Management from HubSpot.
- Achieved Certification for Digital Marketing by completing a course with Hubspot.
- Learned The Fundamentals of Digital Marketing with Google
- Learned Microsoft and Google Suite, Zoom, Google Meet, TravelPerk, Expensify, Slack, Asana, Evernote, Trello including Calendly, Google Calendar, and Doodle.
- Supervised team of 100 staff members.
Software
Zoom & Google Meet
Google Calendar & Calendly
Microsoft & Google Suite
Doodle & Evernote
Asana & Slack
Expensify & TravelPerk
Interests
Creative Writing, Blog Writing & Journaling
Cooking & Travelling
Mentoring & Podcasting
Reading & Writing
Creating & Organizing a Book Club
Local Meetups
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Virtual Assistant, Social Media Manager
The Mahoko House
08.2017 - Current
Junior Executive Secretary
Media24
06.2014 - 07.2017
Procurement and Stock Manager
Pooe And Associates
04.2012 - 05.2014
Media Intern and Account Manager
Avusa Media
02.2007 - 04.2012
Administrator and Cashier
Pick N Pay
10.2001 - 02.2007
BA - Creative Writing
University of South Africa
02.1999 - Current
High School Diploma -
Immaculata Secondary School
01.1994 - 12.1998
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