Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic
Busisiwe Mabena

Busisiwe Mabena

Office Administrator
Centurion

Summary

Busisiwe Mabena is an adaptable Office Administrator with extensive experience in day-to-day office administration tasks, switchboard operation as well as sales support. She is a well-presented and well-spoken individual, with a professional trait. She is organized and hard-working with the ability to learn new tasks quickly and manage her own time efficiently. With excellent written and verbal communication skills, Busisiwe provides an outstanding level of support to clients and suppliers alike. Her proficient computer skills and flexibility to adapt to various computer programs have assisted her in excelling and mentoring others within the department. She welcomes an opportunity to work as a part of a company where she can make a significant contribution with the addition of her willingness, passion, and dedication as well as which will be bearing positive results for the interest of the organization in developing her skills and expertise even further.

Overview

8
8
years of professional experience
10
10
years of post-secondary education
1
1
Certification
4
4
Languages

Work History

Sales Administrator

SSEM Mthembu Medical (PTY) Ltd
Wynberg
09.2018 - 10.2021
  • To ensure that all quote requests received are processed and forwarded within a reasonable period in the correct structures
  • Ensure that relevant parties are informed of email pertaining to their division / region
  • To ensure that quote requests received through any other media (including fax) are responded to timeously
  • Liaise with product managers and sales team on a regular basis and ensure that price files are up to date
  • Take care of all corporate quotations nationally and ensure that corporate pricing structures are adhered to
  • Assist with compilation of National Tenders when required
  • Provide first line sales telephonic assistance to customers, until the end of sale
  • Assist walk in customers
  • Operating Switchboard when receptionist is on lunch /leave
  • Filing and general admin.

Personal Assistant and Administration Clerk

House of Elshadai Center
Centurion
10.2017 - 07.2018
  • Point of contact regarding new patient enquiries, donations
  • Data management general administrative duties
  • Organize and maintain diary of manager, making appointments for patients and keep track of deadline dates
  • Produce documents, briefing papers, memorandums, reports, and presentation
  • Organize and ensure manager is well prepared for meetings
  • Take minutes of meetings
  • Liaise clients, suppliers, sponsors and other staff
  • Organize and coordinate specific projects and events
  • Assist with Adhoc duties that caregivers may need.

Receptionist & Admin

SSEM Mthembu Medical (PTY) Ltd
Wynberg
07.2017 - 10.2017
  • Operating Switchboard
  • Greeting and welcoming visitors and providing them with required information
  • Maintaining company’s database
  • Booking meetings
  • Receiving and distributing faxes and mails to relevant recipient across the company
  • Filing and general admin.

Call Centre Agent

0860Plumber cc
Centurion
07.2015 - 01.2016
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Responded to customer calls and emails to answer questions about products and services.
  • Contacting Clients
  • Capturing new claims from insurances
  • Dispatch jobs to plumbers
  • Compiling Quotes.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.

Administration Clerk

Respitek (PTY) Ltd
Wynberg
10.2013 - 12.2014
  • Purchasing and following up with suppliers
  • Receiving stock
  • Capturing data on Accpac
  • Answering calls and general reception work
  • Filing
  • Minute taking
  • Preparing export documents and shipments.
  • Managed calendars and scheduled appointments to maintain smooth flow of operations

Education

National Certificate: Business Administration Services LP23655 NQF 3 -

Training Force
Sandton
01.2019 - 12.2021

Ndip Hospitality Management -

Tshwane University of Technology
Pretoria
01.2010 - 12.2011

National Senior Certificate (Distinction: Afrikaans) -

Hoërskool Uitsig
Centurion
01.2003 - 12.2007

Skills

Operation of switchboardundefined

References

  • Jody Copans, 0114307000, SSEM Mthembu Medical HR
  • Jo-Anne Prinsloo, 0860 758 623, 0860 Plumber Manager
  • Christelle van den Berg, 0726008322, House of Elshadai Center Owner
  • Johannes Sethibela, 0114443394, Respitek Manager

Certification

National Certificate: Business Administration Services

Timeline

National Certificate: Business Administration Services

12-2021

National Certificate: Business Administration Services LP23655 NQF 3 -

Training Force
01.2019 - 12.2021

Sales Administrator

SSEM Mthembu Medical (PTY) Ltd
09.2018 - 10.2021

Personal Assistant and Administration Clerk

House of Elshadai Center
10.2017 - 07.2018

Receptionist & Admin

SSEM Mthembu Medical (PTY) Ltd
07.2017 - 10.2017

Call Centre Agent

0860Plumber cc
07.2015 - 01.2016

Administration Clerk

Respitek (PTY) Ltd
10.2013 - 12.2014

Ndip Hospitality Management -

Tshwane University of Technology
01.2010 - 12.2011

National Senior Certificate (Distinction: Afrikaans) -

Hoërskool Uitsig
01.2003 - 12.2007
Busisiwe MabenaOffice Administrator