Busisiwe Gumbi

• Data entry and processing of orders ensuring accuracy and timely delivery.
• Answer customer questions about orders, pricing, and shipping, and provide updates on order status and delivery times.
• Compiling daily invoicing and monthly reconciliation.
• Streamlined order processing by implementing an efficient filing system and tracking database.
• Contributed to company revenue growth by upselling complementary products whenever appropriate during order placement.
• Promoted a positive work environment by effectively communicating with colleagues across departments and fostering teamwork in achieving common goals.
• Enhanced workflow efficiency with thorough documentation of order changes and cancellations.

• Process all payments and reconcile bank statements.
• Generate financial reports
• Tracking and updating cash flow daily.
• Provide administrative support with meetings and other departmental functions.
• Screen, classify and record documents for easy access and tracking.
• Develop and maintain a proper filling system to ensure accurate retrieval of information as and when required.
• Gained valuable experience working within the drone industry, applying learned concepts directly into relevant work situations.
• Analyzed problems and worked with teams to develop solutions.
• Assisting in registrations for Aviation Pilots and training.
• Sorted and organized files, spreadsheets, and reports.
• Assists with accommodation bookings and travelling S&T s
• Coordinate functions and meetings for the department.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
• Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Work on meeting daily targets.
• opening of new policies and maintaining old ones

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