Busisiwe Gloria Baleni
Administration/Customer Service/SaLes
Tembisa
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals.
I am pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
I am a hardworking and passionate job seeker with strong organizational skills eager to secure a position within your organization and ready to help team achieve company goals.
Overview
10
10
years of professional experience
2009
2009
years of post-secondary education
Work History
Sales Executive
ICON Business Furniture
08.2023 - 05.2024
- Company Overview: Icon Business Furniture was rescued from bankruptcy by the new owners.
- In this role I was retaining and servicing existing clients while sourcing new business and applying for tenders.
- I also managed the company's social media pages, website marketing content.
- In this role I wore many hats as I sometimes designed spaces furniture for our clients.
Office Manager & Administrator
Play Braamfontein
01.2023 - 06.2023
- Company Overview: This is an unconventional Real Estate Company.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the onboarding of new employees to promote a seamless integration into the team dynamic.
- For the first month I maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Showroom Coordinator & Internals Sales
Tabletops Furniture
05.2022 - 12.2022
- Streamlined showroom operations by implementing efficient scheduling and appointment systems.
- Assisted in budget planning for showroom expenses while ensuring maximum return on investment through cost-effective strategies.
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
Sales Account Manager
Mobelli Living and Furniture
08.2019 - 04.2022
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Negotiated prices, terms of sale and service agreements.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Exceeded sales targets through effective planning and goal setting.
- Utilized social media platforms to engage with potential customers and build brand awareness.
Key Account Manager
Amrod
04.2016 - 07.2017
- I was responsible for my own client base of +- 90 clients all based in Cape Town.
- Participated in industry events to network with potential clients and stay informed about emerging trends in the market.
- Streamlined internal processes by collaborating with operations teams to enhance efficiency in servicing key accounts.
- Delivered consistent results by focusing on relationship-building measures such as regular check-ins, prompt issue resolution, and proactive communication efforts.
- Trained and mentored junior sales representatives, fostering a culture of professional development.
- Negotiated contracts and pricing agreements with clients, securing long-term business partnerships.
- Leveraged CRM software to track client interactions, forecast sales projections, and manage daily tasks efficiently.
- Coordinated sales presentations and product demonstrations, showcasing the value proposition for prospective clients.
- Maximized customer retention rates through diligent follow-ups and tailored recommendations based on client needs analysis.
Personal Assistant
Amrod
06.2015 - 03.2016
- I was the PA to x5 Sales managers based nationwide.
- This required a bit of traveling, I performed general PA and Admin duties such as monitoring and creating an excel report on sales stats and various other reports such as client spend, call reports, timesheet and attendance registers, branch stats and projects reports.
- Due to my extensive product knowledge and great communication skills, I also conducted client tours within the company.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Accomplished project deadlines by assisting with task completion whenever required.
Sales Admin
Amrod
09.2014 - 05.2015
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
Education
Business Management and Administration -
Rosebank College
BenoniSkills
Business development and planning
Lead prospecting
Business networking
Sales funnel management
Customer service
Relationship building
Office administration
MS office
Administrative support
Office management
Data entry
Strong communication skills
Personal Information
- Date of Birth: 05/09/87
- Nationality: South African
Contact
0794348447, balenigloria@gmail.com, www.linkedin.com/in/gloriabaleni
Timeline
Sales Executive
ICON Business Furniture
08.2023 - 05.2024
Office Manager & Administrator
Play Braamfontein
01.2023 - 06.2023
Showroom Coordinator & Internals Sales
Tabletops Furniture
05.2022 - 12.2022
Sales Account Manager
Mobelli Living and Furniture
08.2019 - 04.2022
Key Account Manager
Amrod
04.2016 - 07.2017
Personal Assistant
Amrod
06.2015 - 03.2016
Sales Admin
Amrod
09.2014 - 05.2015
Business Management and Administration -
Rosebank College