Busisiwe Duma

• Answered phone calls and provided new clients with required paperwork to initiate service.
• Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
• Completed intake assessment forms and filed clients' charts.
• Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
• Optimized online workflow by leveraging high-speed internet and emergency connectivity provisions.

• Participated in professional development opportunities, remaining current on industry trends and technological advancements in mapping technology.
• Leveraged expertise in geospatial analysis and cartographic techniques to support the successful completion of complex mapping projects across a diverse range of industries.
• Assisted in the design of user-friendly web-based interactive maps for diverse audiences and purposes.
• Enhanced development of creative mapping solutions.
• Oversaw digital initiative dedicated to recruiting professionals from Africa.

• Streamlined the grant application process, resulting in increased efficiency and higher success rates.
• Evaluated funding opportunities for alignment with organizational goals and priorities.
• Conducted regular reviews on portfolio performance metrics related specifically toward measuring effectiveness regarding securing necessary financing resources required per initiative undertaken internally.
• Secured funding for projects by researching and identifying potential grant opportunities.
• Provided guidance to colleagues on effective fundraising strategies, boosting overall team performance.
• Enhanced customer satisfaction by providing tailored financial solutions for small businesses seeking loans.
• Strengthened client relationships with consistent communication and follow-up on business loan inquiries.
• Improved cross-selling success by identifying additional financial products suitable for business loan clients.
• Developed tailored marketing strategies targeting specific industries or business types, resulting in increased loan applications from niche markets.
• Streamlined the loan application process, resulting in reduced wait times for clients and increased efficiency within the team.
• Exceeded sales targets consistently, demonstrating a strong understanding of various lending products and their benefits to clients.
• Provided expert guidance on loan structuring, helping clients navigate complex financing options while ensuring compliance with regulatory requirements.
• Maximized lending opportunities by actively prospecting new business leads through networking events and strategic partnerships.
• Maintained a strong understanding of industry regulations and any changes affecting lending practices, ensuring full compliance in all transactions.
• Collaborated with underwriters to ensure accurate evaluation of financial records for potential borrowers.
• Conducted comprehensive credit analyses to assess the viability of potential borrowers and minimize risk exposure for the institution.
• Negotiated favorable terms with borrowers while maintaining a balance between risk management and competitive offerings in the marketplace.
• Delivered informative presentations at industry conferences, showcasing our financial institution''s expertise in business lending solutions.
• Enhancing the bank''s reputation by delivering exceptional service in line with established policies.
• Reviewed market trends regularly to identify new opportunities for expanding our portfolio of small business clients seeking loans.
• Maintained strict confidentiality of bank records and client information.
• Submitted loan applications to underwriter for verification and recommendations.
• Originated, reviewed, processed, closed, and administered customer loan proposals.
• Developed strong relationships with customers through high levels of customer service.
• Assisted customers in understanding loan terms and conditions to make informed decisions.
• Examined customer loan applications for loan approvals and denials.
• Negotiated loan terms to provide favorable outcomes for both customers and lenders.
• Explained very technical financial information to applicants in easy to understand language.
• Supervised loan personnel and motivated to maintain customer service and performance standards.
• Established plans and payoffs for customers' loans, prioritizing control of overall costs.

• Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
• Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
• Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
• Established new client relationships by conducting thorough needs assessments during initial consultations.
• Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
• Worked with clients to support understanding of rationale and details of financial strategies.
• Ensured compliance with industry regulations and company policies while serving clients'' best interests.
• Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
• Collaborated with team members to streamline processes and improve overall client experience.
• Facilitated new client onboarding process and investment account setup.
• Maintained open lines of communication with clients, providing updates and addressing concerns promptly to ensure their peace of mind during the financial planning process.
• Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
• Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
• Analyzed clients'' risk tolerance levels, developing customized investment portfolios that aligned with their personal objectives.
• Identified opportunities for business growth by networking, attending industry events, and generating referrals from satisfied clients.
• Increased client satisfaction by providing personalized financial advice and investment strategies.
• Implemented tax-efficient strategies for clients, maximizing returns while minimizing tax liabilities.
• Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
• Managed risk effectively through careful analysis of clients'' needs and portfolio diversification strategies.
• Facilitated financial literacy workshops, empowering clients with knowledge to make informed decisions.
• Streamlined reporting processes, providing clients with clear, actionable insights into their financial status.

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
• Provided sales and customer service assistance to walk-in traffic
• Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
• Generated increased sales revenue through effective lead generation and follow-up efforts.

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained personnel records and updated internal databases to support document management.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Maintained high-quality customer support through efficient handling of inquiries.

ILW1501 – Introduction to Law

SCL1501 – Skills Course for Law Students

FLS1501 – Foundations of South African Law

CLA1501 – Commercial Law 1

PVL1501 – Law of Persons

FAM1501 – Family Law

CRW1501 – Introduction to Criminal Law

PVL2601 – Law of Succession

PVL2602 – Law of Property

PVL2603 – Specific Contracts

PVL2604 – General Principles of Contract

EVI2601 – Evidence

CRW2601 – Specific Offences (Criminal Law)

CSL2601 – Constitutional Law

ADL2601 – Administrative Law

PBL2601 – Labour Law