Word
.To work in an invironment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Hi, I’m
Busisiwe Dube
Sales And Customer Service Agent
Johannesburg
Summary
Overview
14
years of professional experience
1
Certification
8
Languages
Work History
Tyme Bank
Sales and Service Representative
11.2021 - Current
Job overview
- Monitored sales pipeline closely to identify any bottlenecks or obstacles hindering progress towards reaching quarterly targets.
- Cultivated long-term client relationships by maintaining open communication channels and providing exceptional service.
- Organized product training sessions for both internal staff and external clients to ensure thorough understanding of features and benefits offered by the company''s products or services.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Worked closely with the customer service department to resolve any complaints or issues promptly, maintaining a positive brand image in the eyes of both current and potential clients.
- Developed personalized solutions for clients based on their unique challenges and goals, leading to higher conversion rates.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Met customer call guidelines for service levels, handle time and productivity.
First National Bank
Sales and Service Representative
01.2013 - 11.2020
Job overview
- Monitored sales pipeline closely to identify any bottlenecks or obstacles hindering progress towards reaching quarterly targets.
- Cultivated long-term client relationships by maintaining open communication channels and providing exceptional service.
- Organized product training sessions for both internal staff and external clients to ensure thorough understanding of features and benefits offered by the company''s products or services.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
- Mentored junior team members, sharing best practices in sales techniques to elevate overall team performance.
- Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
- Identified new sales opportunities through research, networking, and attending industry events.
- Assisted in the development of sales strategies by providing insights on competitor offerings and market trends.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Negotiated contracts with clients and developed relationships with key personnel.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Merchants Business Unit(Vodacom)
Customer Service Agent
05.2010 - 12.2012
Job overview
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Actively sought opportunities for continuous learning, attending workshops and trainings geared towards enhancing professional competencies.
- Improved overall efficiency by providing constructive feedback to peers during team meetings.
- Implemented new strategies to reduce average call handle time while maintaining excellent service quality.
- Strengthened relationships with clients through proactive follow-up on pending issues and concerns.
- Streamlined communication processes for improved information exchange between customers and team members.
- Adapted seamlessly to new systems and processes as needed, maintaining consistent productivity levels throughout transitions.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Communicated with clients regarding account services, statements, and balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
Education
Chartall Business CollegeJohannesburg
No Degree from NQF 5
04.2001
University Overview
- Generic Management(Banking NQF 5
Skills
Cold-calling
Accomplishments
Accomplishments
- Documented and resolved a sale which led to making more sales.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Relations - Earned highest marks for customer satisfaction, company
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Software
Excel
Microsoft office
Operating systems
Certification
Generic management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales and Service Representative
Tyme Bank
11.2021 - Current
Generic management
01-2021
Sales and Service Representative
First National Bank
01.2013 - 11.2020
Customer Service Agent
Merchants Business Unit(Vodacom)
05.2010 - 12.2012
Chartall Business College
No Degree from NQF 5
04.2001
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