Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Work Availability
Timeline
Hi, I’m

Busisiwe Dube

Sales And Customer Service Agent
Johannesburg
Busisiwe Dube

Summary

.To work in an invironment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.

Overview

14
years of professional experience
1
Certification
8
Languages

Work History

Tyme Bank

Sales and Service Representative
11.2021 - Current

Job overview

  • Monitored sales pipeline closely to identify any bottlenecks or obstacles hindering progress towards reaching quarterly targets.
  • Cultivated long-term client relationships by maintaining open communication channels and providing exceptional service.
  • Organized product training sessions for both internal staff and external clients to ensure thorough understanding of features and benefits offered by the company''s products or services.
  • Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Worked closely with the customer service department to resolve any complaints or issues promptly, maintaining a positive brand image in the eyes of both current and potential clients.
  • Developed personalized solutions for clients based on their unique challenges and goals, leading to higher conversion rates.
  • Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
  • Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
  • Met customer call guidelines for service levels, handle time and productivity.

First National Bank

Sales and Service Representative
01.2013 - 11.2020

Job overview

  • Monitored sales pipeline closely to identify any bottlenecks or obstacles hindering progress towards reaching quarterly targets.
  • Cultivated long-term client relationships by maintaining open communication channels and providing exceptional service.
  • Organized product training sessions for both internal staff and external clients to ensure thorough understanding of features and benefits offered by the company''s products or services.
  • Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
  • Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
  • Mentored junior team members, sharing best practices in sales techniques to elevate overall team performance.
  • Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
  • Identified new sales opportunities through research, networking, and attending industry events.
  • Assisted in the development of sales strategies by providing insights on competitor offerings and market trends.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Merchants Business Unit(Vodacom)

Customer Service Agent
05.2010 - 12.2012

Job overview

  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
  • Actively sought opportunities for continuous learning, attending workshops and trainings geared towards enhancing professional competencies.
  • Improved overall efficiency by providing constructive feedback to peers during team meetings.
  • Implemented new strategies to reduce average call handle time while maintaining excellent service quality.
  • Strengthened relationships with clients through proactive follow-up on pending issues and concerns.
  • Streamlined communication processes for improved information exchange between customers and team members.
  • Adapted seamlessly to new systems and processes as needed, maintaining consistent productivity levels throughout transitions.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Communicated with clients regarding account services, statements, and balances.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer account discrepancies and concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Tracked customer service cases and updated service software with customer information.

Education

Chartall Business College
Johannesburg

No Degree from NQF 5
04.2001

University Overview

  • Generic Management(Banking NQF 5

Skills

    Cold-calling

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Accomplishments

Accomplishments
  • Documented and resolved a sale which led to making more sales.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Customer Relations - Earned highest marks for customer satisfaction, company
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Software

Word

Excel

Microsoft office

Operating systems

Certification

Generic management

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sales and Service Representative
Tyme Bank
11.2021 - Current

Generic management

01-2021
Sales and Service Representative
First National Bank
01.2013 - 11.2020
Customer Service Agent
Merchants Business Unit(Vodacom)
05.2010 - 12.2012
Chartall Business College
No Degree from NQF 5
04.2001

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Busisiwe DubeSales And Customer Service Agent