Busisiwe Cynthia Gulube
Customer Service
eMzinoni Township,MP
Summary
Experienced with team leadership, operational management, and strategic planning. Utilizes strong interpersonal and organizational skills to drive departmental success. Track record of enhancing team performance and implementing process improvements.
Overview
11
11
years of professional experience
Work History
Department Supervisor
Foschini
11.2023 - Current
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
- Built and designed large displays weekly to promote specific products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed team of 2 employees, delegated tasks and held each employee accountable for completing assignments.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
Customer Service Representative
Woolworths
03.2015 - 08.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Ikhethelo Secondary School
Bethal Computer Certificate -
Ulwazi Computer Center
KrielSkills
Stockroom organization
Customer service
Problem-solving
Time management
POS systems operations
Problem resolution
Sales strategies
Staff supervision
Sales growth
Stock management
Contact number
0663181672
Timeline
Department Supervisor
Foschini
11.2023 - Current
Customer Service Representative
Woolworths
03.2015 - 08.2018
High School Diploma -
Ikhethelo Secondary School
Computer Certificate -
Ulwazi Computer Center