BUSISIWE BEMBE
Johannesburg
Summary
Detail-oriented professional specialising in streamlining operations and managing office logistics to enhance business efficiency. Builds strong relationships across diverse groups, facilitating collaboration among stakeholders. Demonstrates a reliable approach to problem-solving, effectively navigating complex situations.
Overview
20
20
years of professional experience
Work History
Public Relations Liaison Officer
Magat Petroleum Depot
11.2018 - 10.2024
- Coordinated projects to implement youth outreach programmes for the organisation's CSI initiative
- Facilitated internal communications to enhance team collaboration
- Liaised with stakeholders to ensure timely and efficient fuel deliveries
Transactional Banking Fulfilment Specialist
Nedbank
10.2017 - 10.2018
- Liaised with Transactional Bankers and Business Managers to streamline client onboarding process
- Query resolution interventions for high value clients
- Built relationships with processing teams to expedite query resolution
- Reviewed business applications for accuracy and completeness, ensuring compliance with standards
Administrator
Nedbank
01.2013 - 09.2017
- Resolved escalated queries for business banking clientele, enhancing client satisfaction
- Activated business banking profiles for new clients, enabling immediate access to banking services
- Distributed on-boarding packs to new business banking clients, facilitating smooth integration
Legal Controller (DRRS)
Nedbank
07.2010 - 12.2012
- Facilitated reallocation of payments from suspense account to correct accounts, enhancing financial accuracy
- Investigated missing and misallocated payments to ensure accurate financial records
- Processed payment schedule requests efficiently, ensuring timely disbursement and client satisfaction
Data Capturer
Discovery (Pruehealth- UK Markets)
01.2008 - 10.2009
- Captured and entered data with high accuracy, meeting strict deadlines for multiple projects.
- Captured Medical Aid quotes with high accuracy to ensure compliance and customer satisfaction
- Scanned documentation and entered into database to maintain accurate records.
- Corrected errors in data to prevent duplication across systems.
- Resolved customer queries promptly to enhance service delivery and maintain client trust
Volunteer Youth Coordinator
YMCA
01.2005 - 12.2007
- Delivered training sessions for marginalized youth through the Centre for Development and Population Activities (CEDPA) program to empower participants.
- Coordinated youth programmes to enhance engagement and development opportunities.
- Established and nurtured relationships with key stakeholders to promote collaborative initiatives for youth support.
- Outreach programme planning and execution for troubled youth
Education
Diploma - Public Relations
IIE Rosebank College
Skills
- Stakeholder liaison
- Client query resolution
- Crisis management
- Interdepartmental coordination
- Information gathering
- Records management
- MS Office
- Customer engagement
Timeline
Public Relations Liaison Officer
Magat Petroleum Depot
11.2018 - 10.2024
Transactional Banking Fulfilment Specialist
Nedbank
10.2017 - 10.2018
Administrator
Nedbank
01.2013 - 09.2017
Legal Controller (DRRS)
Nedbank
07.2010 - 12.2012
Data Capturer
Discovery (Pruehealth- UK Markets)
01.2008 - 10.2009
Volunteer Youth Coordinator
YMCA
01.2005 - 12.2007
Diploma - Public Relations
IIE Rosebank College