Busisiwe Bekizulu
Cape Town
Summary
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures. Bilingual travel agent adept at building lasting client relationships. Sales-oriented personality committed to working with successful team. Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills.
Overview
1
1
year of professional experience
Work History
Junior Travel Agent
Ziegler Travel Agency- Onomo Hotels
05.2023 - Current
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Followed up with customers to increase customer service with travel plans.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
Education
Travel & Tourism
College Of Cape Town
Cape Town(City Campus)01.2022
Trenanace Manor Secondary
Durban11.2018
Skills
- Company Guidelines and Procedures
- Itineraries
- Special Needs Travelers
- Administrative Tasks
- Travel Arrangements
- High Volume Environments
- Global Destinations
Languages
English
Advanced (C1)
Xhosa
Bilingual or Proficient (C2)
Zulu
Bilingual or Proficient (C2)
Additional Information
KEANO HILL
Position: CEO at Ziegler Travel
Contact: 064 533 4192
LATIEFAH CLOETE
Position: Front Office Reservationist at ONOMO Hotel Cape Town(Foreshore)
Contact: 084 327 3074
Timeline
Junior Travel Agent
Ziegler Travel Agency- Onomo Hotels
05.2023 - Current
Travel & Tourism
College Of Cape Town
Trenanace Manor Secondary
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